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Verified reviews from real guests who have already stayed here.
Mixed: staff and reception are praised for friendliness and professionalism, but check-in was slow (long queues) and there were service inconsistencies.
Clearly positive in multiple reviews: guests praise the location as a strong point.
Amenities lacking or unavailable: no bar/restaurant in the hotel; rooftop/sun area advertised but closed; no foyer/communal area.
Repeated complaints: sheets not changed, no towels on arrival, housekeeping did not clean/make the bed on the second day.
Negative notes: room given without the paid-for balcony, room was dark, some areas need upgrading, and night-time noise affected rest.
Perceived poor value: charged a €50 deposit, paid-for balcony not provided, and guests felt the offering did not match a 4-star price/category.
“No flexibility.”
No drinking water in the room.
“Located close to the Carneras beach · Cons: Breakfast buffet is rather limited. Mini bar contains only water.”
Located close to the Carneras beach
Breakfast buffet is rather limited. Mini bar contains only water.
“Staff members were very helpful and polite”
Staff members were very helpful and polite
“Good location, friendly staff”
The location of the hotel is very convenient been very close to the beach and Santa Catolina bus station. The front desk staff was friendly and flexible allowing us some extra time for checking-out.
The room was generally well-equipped and comfortable, including a coffee machine and bottled water on arrival. However, I was surprised to find that coffee capsules and water were only provided on the first day and not replenished during the stay. Additionally, while one of the two trash bins was emptied regularly, the other was never attended to. These small details, if improved, could significantly enhance the overall guest experience.
“It’s nice place to stay and close to the beach”
The place is nice and clean
Everything is good for us
“Beautiful room · Cons: Not clean at all the floor full of dust and block shower ... the gentleman just say sorry and tell the housekping tomorrow to clean and am allergy to dust ..was really not happy”
Beautiful room
Not clean at all the floor full of dust and block shower ... the gentleman just say sorry and tell the housekping tomorrow to clean and am allergy to dust ..was really not happy
Hotel LIVVO La Escarlata · Las Palmas
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