Hotel Los Arcos

Where do you start,firstly the bedroom suppose to have been a superior room but hardly that,lacking essential items biggest being no dressing table with mirror or chair for the wife who had to take a chair from the patio and sit in front of the mirrored wardrobe not ideal as theres plenty of room to add one,no bin in the room just a tiny pedal bin in the bathroom speaking of which was very basic not ideal when sitting on the throne right by the door if someone came in they'd have you kneecaps off,then there were the Ants everywhere in the room including in the bed,sofa & bathroom, outside the sunbeds were very uncomfortable the outside light casing was broken all in all not good & like a lot of reviews on here the breakfast was awful even had Ants in the squash machine,the only reason for 2 stars the staff were great & the outside area was good,to be honest the whole place needs some major TLC,needless to say we won't be returning.

This hotel has so much potential just needs to invest in staff training, updating the bar and furniture and sorting out the very below standard breakfast. In many respects you would be better off being room only and going to the supermarket next door. Reception staff need some customer services training. If the hotel is wanting English clients ensure staff can communicate in English. Rosa was the most productive of all of the staff, worked hard, smiled and was very friendly, dealt with a couple of minor issues very effectively. Breakfast poor selection of food, worst scrambled eggs ever, cheese ran out daily, fruit often mouldy, fruit juice diluted, cold items kept in an upright fridge difficult to serve yourselves balancing a bowl of cereal in one had and trying to pour milk. A little imagination would have turned a chaotic breakfast into a pleasant start to the day. Owner please look at your reviews and make an effort to address please. Room was big, very clean and very quiet 101. Well done housekeeping. My wife and I enjoyed our week even though the weather was a little unkind. The walk into town was down hill which meant an uphill walk home although a taxi was only 6euros. Swimming poor was freezing, the sea seemed warmer.

Lols Arcos is a great place to stay when in Nerja The hotel is small so not hoards of people all trying to get breakfast, sunbeds etc It is immaculately clean and the beds and pillows are the most comfortable we have ever had staying in a hotel. Breakfast is simple but it is enough and there is a good selection for all tastes. All the staff are extremely friendly and helpful Rooms are cleaned every day and towels changed every other day. We seemed to be the only English couple in the hotel which is fine except the TV has nothing in English to watch (if you decide to laze about in the room) Town is approximately 30-40 mins walk so bear this in mind before book if you have mobility issues. All in all a great place to stay and use as a base

We always stay at Los Arcos when visiting Nerja, normally twice per annum. Large rooms, good swimming pool. Friendly personnel. Great self service breakfast from 08.00 to 11.00hrs, so no rush in the morning! Parking at the door. Small bar, conservatory and garden. Offers good value for money with breakfast included in the rates.

On this occasion, first impressions here,are not what to go by. This a really decent hotel and you will be very well looked after. there is a swimming pool. The bathroom was a tad on the small side, but all in all ok. Beware the dragon in the restaurant next door! Dare to take your ‘Happy Hour drinks in there and you’re greeted with,’no, you cant bring those in here’ rather than “ Good Evening” with an apology and explanation. Having said all this, the food was very good. Because of the rotten welcome wed had, we only bought water between two of us, rather than wine, so they shot themselves in the foot with their attitude.

We stayed the same two weeks as last year and again booked a "superior" room via Easyjet holidays as a package. Last year we were allocated room 112 which WAS a "superior" room with a lovely patio and peaceful, we really enjoyed our fortnight but after rebooking on the same terms this year we had a very "superior" noisy room 101 above the bar, reception and stairwell with serious road noise. It was quite expensive just to pay for having your own sunloungers on a small patio as other standard rooms would have been much quieter and in a better position in the hotel. PLUS POINTS:- handy for the supermarket/kettle/mini fridge/happy hour 5pm - 9pm (half price on some drinks) hairdryer/black out curtains. NOT SO PLUS POINTS:- one tea bag, one sugar sachet and one portion of milk per person per day/NO coffee/very hard pillows (had to use a cushion with pillow case over)/fridge in a cupboard and we had to leave the door open as the cabinet got very warm/no pool towels provided, we had to buy two (they were provided last year)/uncomfortable sun loungers, no cushions/no English TV at all/very poor breakfast, staff on breakfast had to wash pots, cutlery by hand in the bar to replenish dining room/basic housekeeping done on daily basis. There are lovely bars/restaurants a steep walk down to Burriana beach but worth it. Walk 10 mins on the main road to the outskirts of Nerja many places to eat and drink (local bar frequently offer a plate of tapas with your drink) It would be about 25 mins to the Balcon in the centre. Never really got to grips with the bus service though. The small village of Maro near the caves (the opposite way than Nerja centre) 30 mins walk is worth visiting, the road down to the beach there is steep but there is a bar/restaurant there. We will probably return to Nerja but this years experience has closed the door on Los Arcos for us, maybe we were just unlucky this year, but setting aside our disappointment with our "superior" room everything seems to be done on a budget.