Hotel Mayna

The other members of staff were just plain rude and ignorant. On the second night of the aircon turning itself off, in unbearable temperatures (42degrees) we rang reception, I’m not completely sure what he said but said something about four hours & no aircon, I asked if there was an option to pay and he slammed down the phone with no goodbye, thankyou, nothing. There was no fridge in the room. On the balcony there was buckets some kind of over flow from the roof top I’m guessing, these buckets were over flowing which made the balcony floor like an ice rink and I fell the first time I stepped out there & hurt my back and bum. The laminate flooring near the balcony door was loose and I tripped and banged my elbow. The balcony door also got stuck closed numerous times. Our stay was only four nights on the second day I started with what felt like nettle stings on my bum and down the back of my legs, felt awful, then on our last morning (this morning) my sister started with the same. We googled it and bed bugs came up, we then looked on the beds and to our horror could see tiny bugs! Absolutely mortified. We reported the door the aircon and the floor, but didn’t say about the bugs we packed our bags and left! We still have the rash/sting/itchy feeling.

Staff unfriendly. no fridge in the room .no kettle to make a hot drink

As a speaker of English and light conversational Spanish, the front desk staff were almost rude and dismissive. On the first day, being on 4th floor, I got no wifi...when I came downstairs to ask, I was pointed to a small sign on a post and told THIS IS the wifi zone...nothing more

Air-conditioning turns off between 6am and 13.00. Not good when it's 34 degrees plus

no air conditioning from 6am to 1pm, elevator always occupied, staff no communication in English, food not special, no information in English in the entire facility, terribly stuffy in the corridors also no ventilation or windows, for water with dinner you have to pay 2 euros!!! water should be free to drink in the restaurant!!