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Verified reviews from real guests who have already stayed here.
Overall positive feedback about staff helpfulness and service quality.
Multiple reviews highlight a great location near the beach.
Spa and rooftop terrace praised; some complaints about costs and temperature.
General sentiment is positive but noted areas for improvement.
Rooms were mentioned as comfortable but with some noise issues.
Guests noted value concerns particularly with the restaurant.
“Poor”
Entrance
Average breakfast In a too hot dinning room. Good location but with too much noise, drunk people shouting and concerts with loud music untill very late night. Paying almost 300 per night for that poor experience is pathetic.
“We had a very pleasant stay at the hotel. Cleanliness was impeccable, and breakfast was perfect. I would especially like to mention one of the gentlemen working at breakfast—unfortunately, I don’t know his name, but he was extremely kind and attentive. The location of the hotel is also excellent. · Cons: As for the negatives: dinner was somewhat monotonous, and the attitude of the dinner staff wasn’t particularly friendly. Another issue was that the air conditioning in the restaurant was running constantly both in the morning and in the evening, which made it quite uncomfortable.”
We had a very pleasant stay at the hotel. Cleanliness was impeccable, and breakfast was perfect. I would especially like to mention one of the gentlemen working at breakfast—unfortunately, I don’t know his name, but he was extremely kind and attentive. The location of the hotel is also excellent.
As for the negatives: dinner was somewhat monotonous, and the attitude of the dinner staff wasn’t particularly friendly. Another issue was that the air conditioning in the restaurant was running constantly both in the morning and in the evening, which made it quite uncomfortable.
“A horrible woman on reception”
A disgrace charged us for not staying
See above
“Nice”
Breakfast Nice personnel Closer to the beach and port Closer to public transportation
Dinner, not very diversified. Few options to choose from and sometimes not very well cooked. Hotel is closer to 3-4 clubs and the music is loud, it can be heard all through the night. The rooftop is open just until 20:00.
“This is a great place for families and beach fun.”
The location was on the beach and there were a dozen restaurants lined up alongside this hotel. They provided beach towels and a great breakfast.
Nothing.
“Location was great · Cons: For a 4 star facility, you will require a bell captain service.”
Location was great
For a 4 star facility, you will require a bell captain service.
Hotel Neptuno Playa & Spa · Valencia
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