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Verified reviews from real guests who have already stayed here.
Many reviews appreciated the prime location of the hotel.
Multiple reviews highlighted the friendliness and helpfulness of the staff.
No specific negative comments on food, but it could improve to enhance the experience.
Standard amenities were mentioned, but some improvements could be made.
Overall feedback was mixed but leaned positively with a comfortable experience.
Prices were noted as reasonable, but some aspects could improve for higher satisfaction.
“Uncomfortable”
Location was good.
AC was not working and the curtains did not close. Asked the receptionist, she said everything is booked up and there is nothing can be done. Asked the manager the next day to partially refund, and she said “feel free to leave a bad review but no refunds” although at that point I didn’t even talk about the review. Very disappointed. The room was also pretty basic and the shower was menace to deal with.
“Excellent hotel, great staff”
Excellent hotel, great location, very friendly staff. The bonus was that the hotel helped me sort out a problem that Booking.com was unable to do. When it comes to customer service, I score Booking.com 1/10 and Hotel Nice 10/10.
“A basic hotel with clean rooms and town centre location, reasonable value for money and guess you get what you pay for.”
The rooms were of a good size and clean. The main street location was convenient but not ideal. There was an underground car park which you had to pay for ( we were on motorcycles).
The staff were not the most welcoming or friendly but guess this is a budget hotel and they will no doubt get all kinds of guests. The breakfast was basic but ok .
“The New Year's Eve dinner was good, the waitresses were pretty and attentive, well chosen, however the canned drinks were dirty and the glass cups were broken, but it was fun La cena de fin de año estuvo buena, las camareras hermosas y atentas, bien elegidas, sin embargo las bebidas enlatadas estaban sucias y los vasos de vidrio rotos, pero fue divertido. · Cons: The room we were given had uncomfortable beds, made with an iron sommier like in hostels, small, and a poor quality soft mattress. It is possible to see rooms with more modern furniture, but it must be just for the booking photo. The heating was insufficient, the electrical power of the room's switchboard was insufficient, it goes off every time you turn on the hotel's own hairdryer or any other appliance in the bathroom. We tried several times until we gave up. On New Year's Eve the elevator broke down, and there was no emergency service. It was broken for days and I was forced to climb the stairs to the fourth floor. When I collected my bulky suitcases at check-out, the hotel staff helped, I must say that...”
The New Year's Eve dinner was good, the waitresses were pretty and attentive, well chosen, however the canned drinks were dirty and the glass cups were broken, but it was fun La cena de fin de año estuvo buena, las camareras hermosas y atentas, bien elegidas, sin embargo las bebidas enlatadas estaban sucias y los vasos de vidrio rotos, pero fue divertido.
The room we were given had uncomfortable beds, made with an iron sommier like in hostels, small, and a poor quality soft mattress. It is possible to see rooms with more modern furniture, but it must be just for the booking photo. The heating was insufficient, the electrical power of the room's switchboard was insufficient, it goes off every time you turn on the hotel's own hairdryer or any other appliance in the bathroom. We tried several times until we gave up. On New Year's Eve the elevator broke down, and there was no emergency service. It was broken for days and I was forced to climb the stairs to the fourth floor. When I collected my bulky suitcases at check-out, the hotel staff helped, I must say that...
“Very walkable location, friendly, helpful staff”
Amazing location
Beds not very comfortable, but very warm
“Quiet, comfortable, clean, lovely staff”
Quiet, comfortable, clean, lovely staff
Hotel Nice · La Seu d'Urgell
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