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Verified reviews from real guests who have already stayed here.
Multiple reviews highlight the good location of the hotel.
Mixed experiences with service; some found it friendly, but issues with reception and waiting times were noted.
The overall sentiment reflects a combination of positives in location countered by serious issues in cleanliness and room quality.
No specific mentions of food or beverage quality; assumed standard for hotel tier.
While some felt it offered good value due to low prices, the negative aspects highlighted significant discomfort.
Amenities such as towels and bath items were lacking, contributing to a poor experience.
“Basement room, but ok for the price”
Basement room, but ok for the price
“The staff was amazing. Super friendly and helped us with anything we needed. I spoke broken Spanish, and they spoke English so we were able to accommodate for our needs. A great comfy hotel room, just 17 minute walk from Plaza Mayor and 12 from the bus/train station”
The staff was amazing. Super friendly and helped us with anything we needed. I spoke broken Spanish, and they spoke English so we were able to accommodate for our needs. A great comfy hotel room, just 17 minute walk from Plaza Mayor and 12 from the bus/train station
“The only thing in this hotel that leaves no room for doubt is the staff. They are incredibly attentive, helpful, and genuinely sincere. · Cons: The rest is beyond criticism. The hotel is old, dirty, and shabby, with everything broken and falling apart. The bathroom was terribly inconvenient, and upon arrival, there were someone else's hair in it. The room was in a dingy basement, reeking of cigarettes, and the bedspread was filthy.”
The only thing in this hotel that leaves no room for doubt is the staff. They are incredibly attentive, helpful, and genuinely sincere.
The rest is beyond criticism. The hotel is old, dirty, and shabby, with everything broken and falling apart. The bathroom was terribly inconvenient, and upon arrival, there were someone else's hair in it. The room was in a dingy basement, reeking of cigarettes, and the bedspread was filthy.
“Good place to stay”
I liked the staff. They were friendly, helpful and efficient.
There was no soundproofing in the walls and my neighbours were very noisy!
“Go if there is nowhere else.”
Beds were ol
Towels were stained with blood or poo. The rooms were all down stairs. Workmen were banging away from 08:00 hrs all day without warning. Heater took ages to work and did not work during the dsy. Youths were allowed to gather outside the main entrance smoking.
“excellent”
very helpful staff , was there for you to whatever you wanted. 10 minutes from the center by walking , the room was also ok , very big bathroom ! worth it , I recommend it ! :)
Small room , also no elevator
Hotel Nuevo Ara · Cáceres
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