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Verified reviews from real guests who have already stayed here.
Staff were described as helpful, with some specific positives mentioned regarding pool staff.
Great beachfront location but not as highly rated due to some issues with room placement.
Considered fair value for its seaside location despite some negative comments on room conditions.
Despite several issues, guests felt generally positive about their stay.
Pool area was mentioned, but accessibility and maintenance of pool facilities were a concern.
The breakfast service was criticized for being slow and lacking variety.
“Terrible chaotic service!”
Came in as quite a youngish couple, left as over the hill pensioners! The food is good but the service totally chaotic. Had some prawns, octopus, tuna fish and 2 prawns in batter. A bottle of wine came to £127.40. OK for what we had but the service was SOOOOOOO SLOW! Will not return!
“Quite good”
Location good
Air conditioning not working and pool not operational
“ABSOLUTELY NOT SATISFIED.”
The hotel advertised air conditioner in rooms. When we checked in and paid we found that the air conditioner was not working. I immediately went to the desk and was told it hadn't worked all week I explained that my husband was on cancer treatment and suffered with hot flushes. He needed to be able to rest in a cool room. ( Bearing in mind it was very warm outside.). The receptionist said to open the windows. This would have been worse. I asked for a refund as we needed to move to another hotel . She refused although we had not even unpacked or used the room at all. I booked another hotel WITH BOOKING.COM and we moved. The hotel advertised air conditioning so the hotel were in breach of their description as set out in BOOKING.COM.
“Passable”
It was close to the beach Restaurant was very good
Air didnt work and staff didn't seem to care. Staff seemed a bit disorganised.
“It was good all round”
Had only coffee
It was a great experience for us
“Cheap cheerful beautiful view from balcony”
Clean
All good
Hotel Playa Grande · Puerto de Mazarrón
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