Hotel Riu Palace Nautilus - Adults Only

My Sister and I travelled to the Riu Nautilus to escape the British winter and have a restful weeks holiday and that is certainly what we got. The hotel was immaculate, food was excellent, position of room was as requested and all staff were amazing. What more could you ask for!

So we arrived on the morning it opened after refurbishment. We had no water for a few hours on the Friday but the issue was quickly resolved. The hotel is lovely, really nice but it is made better by the staff, they are wonderful. The only negative experience we had was in Krystal's where we were forgotten and left before our dessert's were served but I would not use this to downgrade our experience, it was 5*.

This was our 3rd visit to this hotel all in the last 2 years. Having realised that our recent stay started on the day the hotel reopened after the refurbishment, we were a little worried, but we needn't have been. Yes, there were a few teething problems whilst we were there, but these were promptly dealt with. Positives....lovely welcoming foyer area and much better lifts (although we did get stuck in one!). Far better layout in the restaurant with more space. Will be interesting to see how it all works when the hotel is full though. Food at breakfast and dinner was well presented, plentiful and varied. Much improved ramp down to the promenade. Lovely new sun terrace with new sunbeds - watch out for those selfish folks who leave towels out at silly o'clock then arrive mid afternoon - the stated 'no reserving subeds' rule needs policing or it will be ignored. Great staff in every area of the hotel that can't do enough for you. Things for the hotel to consider...(relatively minor issues in our view)... the new room layout, with a drawer unit topped with an enormous TV in the middle of the room, is bizarre and leaves the floor space very cramped. Consider putting the drawers inside the large wardrobe and put the TV on the wall opposite the bed. Get more English TV channels eg BBC1, ITV1. At breakfast, have made to order omelettes available with various fillings (cheese, onion, peppers, mushrooms, ham) and put more oats in the porridge so it's thicker. Consider having the beach gate powered to open and close automatically to allow for easier wheelchair/disabled access and remove the step that leads from the ramp to the promenade surface. Put proper teaspoons in the bedrooms not just wooden stirrers. Only allow smoking in one area of the outdoor bar area and not at all on balconies, round the pool or sun terrace. Install plumbed filtered water dispensers on landings to reduce plastic bottle waste and improve the hotel's sustainability. Note the room signage says the water in rooms is not drinkable. Note that the RIU website says that the room minibar is FREE, it isn't! Plus, the advertised room air conditioning is not available in March it appears no matter how hot it gets. So, would we go back? We've already booked for May and are considering a November break as well, which says it all.

Once again the RIU Nautilus delivers a wonderful guest experience. What stands out is the friendliness and attentiveness of the staff which creates a welcoming atmosphere. About to be refurbished I hope that the RIU Nautilus retains its welcoming and friendly atmosphere. Whilst all staff demonstrate a positive approach I want to mention in particular Lydia, Ruth, Fernando and Javi (Think I got the name right!). They are a credit not only to this hotel but to the RIU organisation and their contribution to delivering fantastic guest experience should be recognised and rewarded. Good luck with the refurbishment and I look forward to staying at the Nautilus in the future. Just one thing, as part of the refurbishment think about getting some new sunbeds.

Top class hotel room very spacious with everything we needed. Bed very comfortable. Staff including cleaners restaurent staff and receptionists excellent. Situated in a lovely area. My only advice would be if there was a television section for sports enthusiasts as my husband loves his sports. Breakfast and Dinner couldn't have been better. Great selection of top class food.Hopefully we will make another trip there

This is our 8th time at this fabulous hotel with very helpful and friendly staff especially Marco and Rocio in restaurant, Xavier and his reception staff, all bar staff and housekeepers. Location is great as marina in one direction and Torremolinos in other. Rooms are spacious and spotlessly clean. Food is amazing with so much choice, something for everyone. Evening entertainment usually very good but our favourite has to be mama Kath, she has amazing voice and had audience participating, excellent show. Looking forward to returning next year after refurbishment 😊