Hotel Riu Palace Palmeras - All Inclusive

Couldn’t fault the hotel, clean, great staff, good location, buffets good, could always get a sun bed, even good entertainment one night, the best thing of all is no animation, that was heaven. Minor gripe the smoking is in with non smoking so couldn’t go in that bar as you couldn’t breath. Some smoking around the pool also which absolutely disgusting. Not the hotels fault just selfish people. Also maintenance every day at 7 with saws was too much. maybe every other day ? Apart from that fantastic

All staff were very kind and attentative. Buffet was abundant, but there were very little non-lactose milk products (like yogurt).

We really like this hotel having stayed in 2023. We still think the staff are amazing but maybe not quite as many as before. Little places of wear showing that looked pristine before. Damage in lift, random lift announcements in the one. Room as expected. Serviced as expected. Food still excellent both in quality and choice. Entertainment very mixed in quality. Cocktails seemed more premixed at every bar this time and not as good as we recalled. Another thing we like to sit outside but there must be a way of keeping smokers and non smokers both happy. We found most outdoor seating of by both bar and Entertainment occupied by smokers whether an allocated or not!

An excellent hotel that is first class in all aspects of the service it provides. We can not fault this place as it provides excellent value for money coupled with great food and drink, clean and comfortable rooms and really nice and helpful staff.

Second time here in 3 years. And we are happy to say, this hotel is great in many ways and but it also could do much better. Its not a cheap hotel. However, the all inclusive has slipped a little. The cocktails are made in a machine and are very syrupy. There could be fresh options available but I doubt they want staff standing there making cocktails. When you pay for all inclusive in a top hotel, you want top quality. The food is good for an all inclusive, you can't beat a Riu for its all inclusive food. We had a meal in the Krystal restaurant but the quality was far less than last time. We have stayed in different Riu Palace hotels and you get different experiences, i feel Riu should have a blanket approach to offer the same experiences across all the Riu Palace hotels. Why have a brand name with different experiences. The rooms and dining areas are feeling a little dated, they need some new furniture and maybe some fresh new colours. Its almost like a hospital feel. The hotel isnt adults only but I feel they could offer an adult only zone on the smaller poolside. The entertainment is very low key, they could offer more. The late checkout is an absolute joke. €20 per person, per hour!! This is seriously taking advantage of families that might need to keep a room for longer. It would've been cheaper to book an extra night. Yes they have a great shower room, but that price is outrageous. One last thing to say, which is selfish. It was our honeymoon. We didn't get a bottle of anything, a towel love heart or absolutely nothing in our room to say congratulations. I think this is the only hotel to offer any form of a congratulations for a honeymoon. We were a bit disappointed.

What can I say… skilled personnel, tasty food and great rooms. Very convenient location. Feels like 5*.