Hotel Riu Palace Tenerife

Would return here as we liked this hotel which is in a quieter part of Costa Adeje. Food in buffet very good, plenty of choices, hot plates and hot food. Waiter service prompt and friendly. Entertainment in evening was ok with piano or guitar in lobby and musical acts in the entertainment room. Boy band was particularly good. All staff were friendly and helpful and we ordered a blanket and extra pillows which were delivered very promptly. Room cleaned well every day, towels changed morning and night. This hotel suits us, we’ve paid a lot more elsewhere and been unhappy. This hotel we highly recommend and will go back next year. Join the Rui club, we have and will book directly in future. Our room was quiet and we slept very well.

Shame they don’t supply complimentary water in the rooms, plus slippers would have been appreciated as nights were pretty cool and walk across cold floor was not that pleasant! We needed blankets on the beds and air con off. The biggest problem was lack of seating in the bar area especially on chilly evenings when it was too cold to use the outside seating areas, just not enough space for customers to sit and enjoy a pre show drink. Our room was kept clean as were all public areas. Plenty of sun loungers. Staff very friendly, buffet food very good…went to both à la carte restaurants but not that impressed….Apart from the fabulous steak serviced in The Krystal. But in the Krystal l had to ask for table napkins, salt and pepper and had a dirty wine glass! Hardly what to expect from their ‘special’ restaurant!

Gardens and pool area excellent, large area overlooking sea, plenty loungers although many reserved early!! Not managed at all. Some overlook adult only infinity pool overlooking the sea, some more beds on a sandy but again overlooking the sea and loads pool area - heated. Few fab Restaurants within 10 mins walk although not many. Loads of restaurants 20 mins walk away. Food at hotel is good although the buffet area is busy. 2 restaurants can book during stay a-la-carte which were good. Not much veggie option though. Very strange lack of sockets in the room. 19 euros per hour if ask to keep room on check out day? Otherwise courtesy room available - only appeared to be one for the whole hotel though which was booked ! No sockets in there and none in the optional gym changing area, tip. Local supermarket 5 mins walk for bottled water as the mini bar charges for water and it’s extortionate, this should be complimentary as at other 5 star hotels. Also loads of books available to borrow in the room where suitcases are stored on departure, maybe a selection could be available somewhere as didn’t know until we left and would have borrowed some. Definitely recommend a sea view room we had 5th floor which was amazing!

We stayed for a week over the New Year period, as a family of 7 and enjoyed every minute, despite the unusually bad weather at that time of year. The location of the hotel is perfect. One direction takes you to La Caleta, and the other towards the Bahia del duque (lovely walks/runs along the coast). We were so impressed with how polite and friendly the staff were at the Riu Palace. They made us feel so welcomed and their attitude really stood out from other hotels we have visited over the years. The food at both breakfast and dinner was exceptional, with plenty of choice. The New Year Gala was a real highlight for us. The atmosphere was great, we were able to sit outside under heaters for the evening meal and the live music was fantastic entertainment. The pools are cold at that time of year but it is to be expected. The music/bands on every night on the terrace were top quality and we enjoyed having a few drinks, next to the lovely heaters outside. One evening we had a Queen tribute act that was very memorable!! Overall, we loved our stay and i'm sure we will be back in the future!! Thank you.

We really enjoyed our holiday here, particularly as we had a whole week of blue sky, sunshine and heat. There are good pools and bars and numerous sun beds to choose from in the sun and in the shade. The pool and beach areas are vast and exceptionally maintained. Our room on the 4th floor was spacious, clean and comfortable with all mod cons and a balcony overlooking the sea facing the sun. Rooms were replenished and tidied daily. The waiters don’t speak fluent English (us Brits are guilty of relying on this) but we received very good friendly service. Drink and wine menus are accessible via a QR code. This hotel is in an excellent location along the seafront close to shops and bars from as far as Los Cristianos along to La Caleta. The breakfast buffet and evening buffet were extraordinary with high quality food and lots of cuisines to choose from. The two other bookable restaurants were good too, although a lot of tapas in huge portions in Espanol, and in Krystal the food was very rich. The air conditioned gym was impressive. The entertainment music bands were great too and a lovely way to end each evening.

Majority of clientele over 80. The bed linen and towels are very old and threadbare. The food was ok if you prefer quantity to quality. Generally everything was very tired. The staff are lovely . Not worth visiting the Spanish or Krystal restaurants on site.