The best
We selected this hotel because it was small, adult-only, had a large pool, and promised tranquillity. Unfortunately, we did not feel welcome and would not return. There was something wrong with the management. The atmosphere was strange, the staff rarely smiled or greeted guests, although the waiting ladies, the young lad in the bar, and the tall male receptionist in a suit were all great. No one said “hello” or “good morning.” I had just come from a week in Alcudia where everyone greeted you with a smile, and the difference here made us feel unwelcome.
The welcome we received on arrival was so poor that we almost left immediately, never to return. At reception was a young man, Ismail (or similar), who did not get up to greet us, barely lifted his head, and made us stand silently for 15 minutes while he stared at his computer. Eventually, he handed us a piece of paper, saying everything about the hotel was explained there. When I asked where lunch was served, he mumbled, “It’s a small hotel, you will find it.” Shocking. After some self-exploration and uncertainty, we entered what seemed to be a dining room, only to receive another cold reception: a middle-aged man standing there did not respond to our hello, instead looked astonished at our presence, took his time to search through his list, then ran back to reception without letting us in. Eventually, he returned and waved his hand, which apparently meant we were allowed to eat. Another shocking experience.
The room was lovely at first glance and had character. However, there was a very strong mold smell that never disappeared, even though the room looked clean and freshly painted. The smell stayed for the whole week. The beds were very comfortable but were on wheels and kept moving apart, which was frustrating.
The food was fine but there wre chances missed suh as the meat was often tough, though perhaps with more time of slow it could have been delicious. Fruit was almost non-existent, and the choice was very limited. I especially missed oats, prunes, or other basics for muesli in the morning. Coffee came from machines and was very bad, but to be fair it was the same on other hotels in Majorca. The all-inclusive package we paid for was virtually non-existent. There were no snacks or fruit between meals. We chose this hotel specifically to enjoy all-inclusive convenience: drinks, fruit, and buffet-style meals for total relaxation. Instead, the hotel had removed the buffet lunch and forced guests to sit in the restaurant for two to three hours, ordering from the pool menu. The service was extremely slow, and portions were so large that if you wanted to try different things, it wasn’t possible. I couldn’t just have a few light bites and return to my sunbed. Leftovers were clearly reused. For example, I once ordered a Greek salad and received old lettuce that should have been thrown away, some of it yellow, and no feta or olives. The next day, I saw a French guest served a proper Greek salad with olives and feta. Very inconsistent. The desserts, however, were excellent—delicious and of high quality.
As for drinks, the only things truly included in “all-inclusive” were tap water and tea. Beer and wine were technically available, but of such poor quality and full of chemicals that after just two glasses on the first day, I suffered a terrible headache.
The manager created a very strange and tense atmosphere. As an all-inclusive guest, I felt like an intruder, as though I were a nuisance to him. He behaved like a miser, discouraging any requests. It was stressful and unpleasant—the opposite of what all-inclusive should be.
Good points:
– Lovely building and surroundings, nice décor of both the rooms and the common areas, all spotless clean
– Large swimming pool with long opening hours
– Plenty of jazzy music during the day
– Beautiful pool lighting in the evening
– Located in a lovely town
Negatives:
– Appalling behaviour of some staff, especially the young Ismail at reception and the middle-aged waiter/bar person
– Strange, unfriendly atmosphere, with waitresses, lovely and friendly by nature, seemingly controlled by a stingy, unwelcoming manager
– No real all-inclusive: undrinkable wine and beer, no snacks, no fruit, and no buffet lunch
– Strong mold smell in the room
– No proper double beds; just singles on wheels that moved apart
On the whole, the main reason I would not return is that I never felt welcome or cared for. Instead, I felt like an unwanted intruder, in a hotel where hardly anyone smiled or said hello.
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