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Verified reviews from real guests who have already stayed here.
Several positive comments about staff friendliness and helpfulness.
Great location ideal for families mentioned in several reviews.
Mixed reviews imply a satisfactory stay, but specific issues impacted the overall impression.
Rooms often described as clean, but inconsistencies in cleanliness during the stay.
Amenities were adequate, but some mentioned issues with the spa requiring a fee.
Value perceived as standard for the price point, but mixed reviews about food quality.
“Otherwise good”
Very good
The lifts got stuck in lift for nearly a hour
“We will return”
Nice clean hotel and room was good size with fridge, tea coffee making facilities.
Lifts were very busy
“Cons: Room was not clean, the toilet and floors were dirty. The room also smelt like cigarettes. I went to reception and complained, they said it would be cleaned again. We went out for two hours after we arrived back it still had not been cleaned. Asked again at reception and they then sent a cleaner to our room. We waited another 30 minutes. The floors were still dusty, I was not impressed with the standard for a four star hotel!”
Room was not clean, the toilet and floors were dirty. The room also smelt like cigarettes. I went to reception and complained, they said it would be cleaned again. We went out for two hours after we arrived back it still had not been cleaned. Asked again at reception and they then sent a cleaner to our room. We waited another 30 minutes. The floors were still dusty, I was not impressed with the standard for a four star hotel!
“Ok but stayed in better hotels. Realise it eas cheaper.”
Breakfast was excellent great selection. Evening meal my great
Main meals often not hot enough. Not very appetising. Poor fish selection. Desserts very nice.
“Pretty good”
Couldn’t extend the room, as we had a later flight
“I will not be returning to Benidorm again! ”
What can I say? You get what you pay for? Someone else booked it for me the food was terrible. We ate out the room was clean on day of arrival. But after that, it was only the bed that got made the floor never got wiped. The tables never got wiped so the room was very dirty time we left.
The staff was pleasant and helpful
Hotel Rosamar · Benidorm
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