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Verified reviews from real guests who have already stayed here.
The hotel's location was highlighted positively by many guests, noting its scenic beauty.
Guests consistently praised the staff for their friendliness and attentiveness.
Despite some drawbacks, overall experience was positive for most guests.
Some amenities, like the breakfast, received praise while others like the lack of elevator received criticism.
Food quality was noted as good, though some guests mentioned a lack of variety.
Rooms were generally comfortable, but some felt outdated and small.
“Amazing location and staff”
The location and the surroundings are really amazing. We loved the nature, the river and the climate. The rooms were really nice and clean. The food was wonderful and the service was great. Especially the owner and Juan really made sure we had everything we needed. Everyday we were welcomed and served with a smile and we truly had a wonderful time.
“Excellent trip and pleased with the staff and facilities. Loved the area.”
loved the staff. so friendly and hardworking. Location is great for weary travellers wanting some peace and quiet. breakfast was good but could do with some more choices.
The weather on our trip.
“Lovely location and Swiss charm · Cons: Nothing significant”
Lovely location and Swiss charm
Nothing significant
“Lovely clean traditional hotel in nature park with helpful staff. All services not available in the autumn”
The property was as described however all facilities were not open at this time of year. Rooms were both suitable and reasonably priced. It was lovely to look out from the balcony. After telling the staff we didn’t want dinner at the hotel we changed our minds and staff were able to accommodate our needs.
No tea or coffee making facility in bedroom. Swimming pool not clean enough to swim in due to the time of year. Staff unable to speak any English and we had limited Spanish so communication was difficult and we struggled to communicate about prices and dinner options using google translate. In the end it all worked ok.
“A good stay overall. Met my needs.”
“Lovely location in budget rural hotel”
Great location, room with terrace was lovely but quite small. The gardens were beautiful and tranquil as was the general ambience of the setting.
We came for total relaxation and quiet, however, it was very busy when we were there, lots of families and the pool area was extremely busy so difficult to relax. Food was acceptable but service was very hurried and a bit random eg. getting the bill before finishing the meal. Did not like having staff lean over our table at breakfast and spraying fly spray around the windows which probably landed in our food.
Hotel Rural Convento Santa Maria de la Sierra · Arroyo Frio
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