Hotel Santa Faz

“.The second room where we were transferred to , was bigger, and probably only one with better standard on the all Hotel We were miss informed about the restaurant in the hotel, which is not there It is under renovation for a year. Roo and corridors were clean. Reception Staff was informative. · Cons: Hotel Restaurant Santa Faz, Sant Joan 'Alicante. We booked via Booking .com I called the hotel reception before booking and asked about the restaurant opening hours. Man's voice answered that he does not speak English. He said, The restaurant is there. .. asked if the hotel has the lift, because my husband has medical issues with his legs. . I was asked to call the next day.. when personnel will be able to speak English. I booked this hotel , from June 03, to June 19, 2025 We arrived in Santa Faz hotel on June 03, 2025 we were placed in the room for person on the wheelchair with 2 single bad and shower for disable person with the wheelchair. My husband is mobile and walking. He developed Deep Vein Thrombosis while on vacation in Spain. He is on special medical treatment and restrictions. We asked to change this very small room . On arrival we learned that the Restaurant was not open. There was the Note Restaurant under Renovation. Staff said that renovation is going on, for a year. On the next day we also learned that around the hotel there are two coffee bars with sweet cookies, and sandwiches. and beer.. Not really cooked food. . In the room were not even cups or kettle to make the tea or coffee . We complained and explained our situation. Raquel from reception promised to change our room. I explained . We booked this hotel for 16 days. And we are very disappointed and surprised.. We are here because we can't go home to Canada ,due to the diagnosis of my husband and Doctor's order ; Restriction to flight home for weeks and additional med tests as well Relaxing his legs.. We were directed to take a bus to restaurants in Alicante 20 min, We were moved to room 204 which was bigger in size and regular bathroom. We were there for 3 more nights It, did not resolve our uncomfortable and not acceptable situation with the luck of restaurants around this location.”

“En general todo , la estancia muy positiva recomendable 100%”

“Great place, great people, great price.”

“great option for accommodation”

“There is not much to like. Just a place to sleep. Beach without car not reachable. Down they have a terrace with a restaurant, I recommend the food, they have a good cook. To sit at the terrace you need to buy something. The cleaning ladies are good and correct, we left our values and money things there and it was ok.”

“Acceptable for this price.”