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Verified reviews from real guests who have already stayed here.
Multiple reviews highlight attentive and friendly staff.
Conveniently located, with a good proximity to the city center.
Overall, a positive experience with a few areas for improvement.
Good balance between pricing and services offered.
Basic amenities provided, but some guests noted missing items such as kettle accessories.
Spacious and comfortable rooms, although some may feel dated.
“Great experience!!”
Breakfast was excellent...great spread!
Would be better if staff could speak more english. My vegetarian friend had limited options
“Very unhappy with this hotel. Disappointing ☹️”
No breakfast.
We didn't have breakfast as according to the staff it was not included in the price, although I had ticked to include breakfast on online booking form. Asked for Fecafe coffee,as I don't drink caffeine,and was just blatantly told NO!! On arrival was given one room although we had booked two. Also, booked double beds in the rooms. After pointing out we had booked two rooms we were given another room key,but single beds. Not happy about this service at all. Their was building work going on at the back of the hotel,and my room was directly opposite. Couldn't had the window open due to noise,was woken up at 6am, with the crane. I mentioned this to the staff who were not really that interested,so we did not stay for our second night,and checked out. Very dissatisfied,as we had driven three hours to get there.
“Magnific experience”
The reception staff are wonderful and also the people who work to clean and tidy up the rooms are fantastic. The Hotel is phenomenal and very well located.
“Love the outdoor space!”
Beautiful Hotel, great staff, comfortable bed. The hotel staff is very helpful with providing a map and directions. We also enjoyed the breakfast and the cafe staff and outdoors area is great to sit and relax. The only disappointment was the pool area was under construction.
“Very nice hotel with a great restaurant.”
Very nice hotel with a great restaurant.
“There are mich better hotels in Granada for the same price!”
Hotel looks nice.
Breakfast was very basic… They could have done much better with the room: no sockets next to the bed, really bad hairdryer and no water kettle!! Doors are loud so everytime anyone opens a door I could hear it inside my room!!
Hotel Saray · Granada
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