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Verified reviews from real guests who have already stayed here.
Location received positive feedback for its surroundings and access to vineyards.
Service was noted as standard but some criticisms regarding responsiveness were mentioned.
Overall experience was generally very positive despite some criticisms.
Several reviews highlighted cleanliness positively, though issues were raised about room amenities.
Breakfast and dining experiences received positive responses, though some offerings were criticized.
Amenities such as spa and dining options were highlighted positively.
“Excellent”
Excellent service with a lot of attention to detail. Great comfy beds. Very helpful staff. Extensive and tasty breakfast that even included a whole gluten-free section. Nice pool area. Great restaurant on the property.
One small thing: a way to stream netflix or other videos on the tv (with a chrome cast or something comparable) would be a nice addition fitting for this high quality establishment.
“Great wine experience”
Bedrooms were roomy and comfortable
The facilities were geared more towards functions which, whilst good, are not conducive to a 5 star experience.
“Perfect stay and staff were very friendly.”
“Exceptional”
“Three stars maximum, not five”
Good location by the wineries
No amenities in the room, no coffee machine or to make tee. When asked the hotel, the option was to call room service and pay for it. Also, room service only available when restaurant is open (in the morning from 8:30). The hotel has Spa, but they limit the stay to 1 hour (even the hotel and spa were empty). To access the spa they charge you extra, and after you need to pay for slippers or swimming cap if you don't bring it from home. Definitely, this is more a three stars hotel than a five one.
“Worth going in September”
Friendly staff , helpful and efficient.
Hotel & Spa Arzuaga · Quintanilla de Onésimo
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