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Verified reviews from real guests who have already stayed here.
The location received consistent praise for its beauty and accessibility.
The staff's kindness and professionalism were frequently praised across multiple reviews.
Guests consistently expressed a very positive overall experience, recommending the hotel highly.
A variety of amenities offered were well-received, including the spa and restaurant.
The food was generally enjoyed, especially breakfast, but there were mentions of missed items and availability.
Rooms described as spacious and comfortable, though some mentioned they were somewhat dated.
“Charming and welcoming gem in the Pirineos”
Charming old-style hotel to get a taste of mountain luxury at the doorstep of Andorra. Very well maintained, it’s clear that it’s managed directly by the owners, with care and attention to detail. Restaurant is good as well
Nothing!
“Welcoming staff makes you feel right at home,gorgeous views and beautiful spa”
Amazing view from the room, the staff is very welcoming and friendly. Unexpected but so appreciated nightly turn down service, spacious room with comfortable bed,Spa, swimming pool and a gym was a great bonus to our trip.
Food at the hotel restaurant is mediocre and inconsistent. While lunch time service was great and food tasted good too, same dishes at dinner time was very average and looked less appealing, also dinner time service was very very slow. I wouldn’t recommend eating at the restaurant as it’s way too overpriced for a very mediocre meal. The only plus is the gorgeous view from the terrace!
“Classic hotel, great breakfast, secure bicycle storage”
I loved Hotel El Castell de Ciutat. Located on top of a hill it has great views of the city below. Lovely public rooms and a beautiful breakfast room, eating either inside or on the terrace. It also has a restaurant on site. Our room was a suite and it was spacious, bright and clean. Huge bathroom, double sinks, separate WC with bidet, walk in shower, and a bathtub with shower. The suite was big enough for a king bed and living room furniture. It also featured a large wraparound terrace with furniture. Breakfast was wonderful. All staff were friendly and helpful. They had a large room within the hotel to securely park our bicycles. This was a great stay.
“Outstanding experience. A place where we alreadylook forward returning to”
Everything is of high standard. The bedrooms, the spa, the hospitality of the crew.
“Nice”
The reception was pretty good, the lady was very friendly and helpful. The room was good, detail the door was open but we didn’t mind, the room was inspected and ok. Because of the occ of the hotel we were unable to have dinner at the restaurant which was sad because room service was until 22:30 but the spa, the gym and breakfast was good.
“Incredible staff. · Cons: The indoor swimming pool could be a few degrees warmer.”
Incredible staff.
The indoor swimming pool could be a few degrees warmer.
HOTEL & SPA El Castell de Ciutat · La Seu d'Urgell
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