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Verified reviews from real guests who have already stayed here.
Service was excellent.
Standard quality for this hotel tier.
Spa was fantastic.
Standard quality for this hotel tier.
Overall a positive experience with fantastic spa services.
Standard quality for this hotel tier.
“10/10 - cannot recommend enough”
Do not hesitate to book this amazing place. About 1500m above sea level, but only 30 mins by taxi, this place is idyllic and is in a lovely spot nearby many forests towards the national park. The food needs an honourable mention, the restaurant for dinner was incredible. The prices are medium-high but absolutely justified, incredible food and some good veggie options. Breakfast was decent too. We had a Mountain View room and it was great, fab shower and bed. The spa was great, good sauna, steam room, pool, hottub and we had a great massage too. We did a few hikes and recommend downloading the Explora Vilaflor app to find a few good routes. There’s a great vineyard 2km south of the hotel too. The 4* rating is probably spot on. Could push for 5* with a few touches - we’ll be back. This is the perfect place for a retreat.
“Awesome place in the Tenerife mountains”
OMG was this great. The place is located at an elevation of 1500m, but only half hour from the Tenerife South airport. Its at the end of a street, super quiet, and surrounded by great hike opportunities. The spa is awesome, really rich equipped gym, awesome breakfast (I did not try the restaurant), super lovely staff (who all speak also English at least). Super nice surroundings like a small private park. I will be back for sure.
“Fabulous spa hotel in the pine forest.”
Loved our stay at the Villalba - a real gem tucked away in the pine forests just above Vilaflor, the highest village in the Canaries. We had a garden view room with balcony - very comfortable with a huge bed. We ate most nights in the hotel restaurant with excellent and varied dishes, including vegetarian. Desserts to die for! In the day there are some amazing trails to hike with stunning views and a feeling like you've got the whole mountain to yourself. And once you've put in the miles, the well-equipped spa was a real treat for aching muscles. A car is advisable if you want to explore the island (the northern end is magical) and the lunar landscape at the foot of Mount Teide is only a short drive away. Lastly, the staff were lovely, going above and beyond to answer questions and help us with everything. It was our thirtieth wedding anniversary and I couldn't think of a better place to spend it.
“Great mountain retreat”
Great mountain retreat. A really excellent 4* hotel and spa outside the highest village of vilaflor in tenerife. With a few tweeks it could easily have been a 5* experience. Easy car parking on cul de sac road but no help with luggage, just one person on duty at all times. We had a terrace room with a hot tub which included a good-sized bedroom and a sitting room. The bathroom was big, twin basins, with a shower over a jacuzzi bath. With the amount of room, it would have been nice to have had a separate walk-in shower, and the taps on the bath didn't enable it to be used by two people. Surprisingly, the bathroom was not supplied with shampoo or conditioner nor any tablet soap. There wasn't anywhere to hang robes and towels near the hot tub or jacuzzi, and the shelves had not been dusted. The sitting area had a TV, a fridge with bottled water, nespresso coffee, and a kettle. Nice dining area in a conservatory which had patio heaters required in January. Pity the windows weren't cleaned well. Adequate breakfast with cooked items to order. Lunch and dinner were the same menu. Generally, very good food and excellent staff. Pleasant lounge area but no bar and difficult to order drinks. We couldn't find any information about the hotel and its history nor much about vilaflor. Discovered the star gazing night at the hotel by accident- but it was a great experience. The spa and pool in the basement was capable of opening to the outside but not in January! And it was a little too cool for us. There are several nice walks into the pine forest and across the valley to the village and the "big pines." Two or three day-time cafés in the village but we didn't find anywhere near to eat in the evening. I hope my comments are taken as constructive criticism, which could probably be dealt with by management. However, we thoroughly enjoyed our stay and hope to return for longer next year.
“How to be bad with such a good adress”
Could be a super adress but too much dysfonctioning 1- we had a reservation for a double luxe Mountain view which is a good option as the road is silent after 8 pm and you can take a morning coffee on your private terrace at sunrise. But we got the 107, the nearest/reception and at groundfloor. I ask for a room at 2nd floor - first respons : they are not such in your category. False as I got one year before - 2nd respons : we are busy .False : the room above us was empty and also 2 on the other aisle. 2-The restaurant offer very good option for dining but the service is sometime too very long : 1 h between being seated and arrival of the soup is usual. The service is very noisy : girls, spins on the floor and also bottle of wine. The last diner was the summum : 2h15 mn and there was not all the option : 3 fish option on 5, 2 desserts also was missing. We understand that there was a problem in kitcheenn but noone explains to us. Thank to the fact the room ( New addition) is perfect : Nice véranda on the garden. 3- on arrival , on the card( picture) we were allowed an halfboard schedule. And at check out they argue that this was a mistake. Normally they have to assume THEIR mistake but noway , neither a diminution. They went agressive , with menace to complain about a no pay… Beware there are now new options in the town and also Parador has made progress and so we will think about the next time So how an accumulation of little things « make a 5 points becoming a 3 points and I hesitate to give even a 2 points
“What a nice hotel”
Stayed here for two nights on an Inntravel walking holiday. The staff were lovely, the food excellent and the location and ambience of the hotel delightful. The spa and pool are an added delight. In January it was Coll in the evenings due to the altitude but still much warmer than the UK!
Hotel Spa Villalba · Vilaflor
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