Name: Hotel Taburiente
Address: C/ Dr Jose Naveiras 24A, Santa Cruz de Tenerife, Spain
Rating: 8

Verified traveler

spainhotels · 04 Jul 2024

1.0/5

“Disappointing”

The best

I'll start this by saying that we stayed on a night when the hotel was full due to a concert in town. Having said that, we booked a superior room and requested a twin (as I was staying with my daughter) 6 months in advance. On arrival we were told there were no twin rooms. This is clearly down to staff not reading and acting on requests. Long story, but after about half an hour, we were given 'the emergency room' which had twin beds. This was a small, dark room. Not the superior with balcony which we had booked. The aircon didn't work (battery), a socket totally came away from the wall when we removed the plug, the toilet was partly under the worktop...We accepted is, as we knew everywhere in town was full. The hotel's own website was still selling a twin room as we were checking in. When I asked for compensation for not getting the room type booked,thhe receptionist said that other guests had paid a lot more than us (because we were organised and booked early). I asked for complimentary breakfast to be included but was told no. As we were leaving at 10.40 the following day, the receptionist called to me and said we could go in for complimentary breakfast. As breakfast finished at 11am, there was barely any food left. Had we been told this the day before, we would have gone earlier and enjoyed some food. We also booked this hotel for parking. We were told on arrival that the parking was full and needed to be pre-booked, which isn't stated anywhere.

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Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

8.0/10 · 119 opinions

Friendly staff

Great amenities

Nice location

General summary

8.0

out of 10

Service 8.86

The staff was highlighted as very friendly and attentive throughout several reviews.

Location 8.40

The hotel location is praised for its proximity to the town and amenities.

Amenities 8.38

The pool and gym were highlighted positively, adding to guest enjoyment.

Overall Experience 8.36

Overall positive experiences were mentioned, leading to a likely recommendation.

Room Quality 7.85

Rooms were described as spacious and clean, with some comfort noted.

Value for Money 7.84

General satisfaction was reported with the overall value considering the service provided.

Hotel Taburiente