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Verified reviews from real guests who have already stayed here.
Convenient location noted multiple times, close to the bus depot and family residences.
Personnel described as very kind and accommodating, with a family atmosphere.
Value deemed acceptable by some, though concerns about old accommodations affecting perception.
Basic amenities available, but several complaints regarding lack of proper facilities.
Issues with cleanliness highlighted in several reviews; noted filthy conditions and old facilities.
Bar area described as appalling and uninviting; lack of locals noted.
“Vistas expectaculares”
“D”
Storing the bicycles Nice host Looks nice
Noisy (airco, neighbours) Some small problems which have not got the right attention as a tap with problems
“Was fine”
The location was good
The receptionist entered the information incorrectly on the receipt she gave us, and we thought it was paid until the 1st, but we actually had to leave on the 31st.
“You get what you pay for, it is cheap for a reason but it served its purpose for us for a one night stay. It’s on a busy”
Nice and cheap hotel, good location close to the palace
Is in need of modernisation, I was slightly concerned entering the lift, it works fine but does feel archaic. The bathroom had some black mould and the sink tap leaked.
“The personel”
The personel
“Total disaster..left exhausted feeling totally ripped off”
The location was good and easy to find Bar/cafeteria downstairs Allowed early check in
I arrived early had a coffee and toast..girl tried charging €7,50 so I questioned it then she apologised and said it was €3,50.. think she was trying it on as I'm a foreigner The very worst thing was tiny little half bath Tried having a bath then when emptying suddenly huge amounts of water started pouring out of a cover on bathroom floor..I managed to block it with a towel..then with the bathmat and other towel mopped up all the water... soaking wet naked no more towels The cleaning girl was very apologetic but when I explained what had happened to the staff at the bar they said I should have asked for a mop and bucket... speechless Would expect my money to be refunded..but no chance I won't stay there ever again even though I go to El Escorial once a month for work commitments
Hotel Tres Arcos · Madrid
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