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Verified reviews from real guests who have already stayed here.
Staff consistently praised for their kindness and helpfulness across multiple reviews.
Great location noted in several reviews, providing easy access to attractions.
Adequate amenities offered; however, mention of room service absence noted.
Generally clean and well-kept, though some feedback about room quality might affect perception.
Rooms described as small and some issues with initial room assignments.
Good value perceived overall despite some issues with room bookings.
“Wonderful staff and location.”
We had a wonderful stay at the Unico. Perfect hotel in an excellent location with a lovely garden in the centre of Madrid. The staff were all without exception, very welcoming, friendly and professional and really made the stay memorable. Special thanks to housekeeping team who found my engagement and wedding ring and to Paola at reception who made sure I didn’t leave without it! We’re eternally grateful!
“Elegant and understated.”
I had a lovely stay at this very elegant, delightfully understated hotel in a wonderful location, with superlative staff. The room was a little small but, that being said, was very comfortable with an excellent bathroom (and bath tub). There was one curiosity, which was that the air conditioning did not work, apparently because (as I was told when I could not operate the system in my room to cool it down) in the Winter months, the system is set only to heat and not to cool. Still, the french window-doors in my room opened easily to let the cool air in whenever I needed, and so it was an amusing rather than a real problem. Altogether a very good stay.
“Check out room photos carefully and whether breakfast is included for 2 people”
Hotel Unico is a well located hotel with a nice breakfast and very kind staff. There are a couple of things to watch out for. I accidentally booked the room for one person, even though it was the same price to book for 2 people, with breakfast included. The hotel made me pay for breakfast for the second guest. So make sure you book for 2 guests. The Unico King Garden room we booked is pleasant and serene, but a bit small. Although we qualified for an upgrade to a larger room, the hotel advised that our room was better since it has two windows. The higher category apparently has slanted ceilings and less natural light. Overall, I enjoyed our stay, despite my surprise at the extra breakfast charge at checkout.
“Amazing hotel”
Breakfast and reception service
“Superb”
“Exceptional”
Very good service. Staff are very friendly.
Non.
Hotel Único Madrid, Small Luxury Hotels · Madrid
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