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Verified reviews from real guests who have already stayed here.
Location was frequently highlighted as a strong point of the hotel, with easy access to various places.
The breakfast was positively mentioned; guests enjoyed the variety offered.
Several reviews praised the friendliness of the staff, though there were mentions of inconsistent attentiveness.
Overall satisfaction is moderate, with a mix of positive and negative sentiments expressed.
Guests mentioned that the hotel was clean, but some noted it feels a bit outdated.
Amenities received mixed feedback; while some features were appreciated, others were described as outdated or insufficient.
“Not very welcoming”
Sent the hotel a message asking for a quiet room - I appreciate they are quite busy but they could have put me on the end of a floor (where I'm only adjecent to one other room - instead of between 2 other rooms) I don't know what is the point of being able to make a requst to the hotel when it's just ignored. The wifi was really poor - it was faster using my own mobile data. In this day & age hotels really should be able to provide a decent standard of wifi. The room was spartan - no artwork or indeed any effort to make it at all welcoming. The bathroom was really dated, and contained the only bin in the room - so small that you could put literally nothing in it. No way of controlling the room temperature, no fridge - just the very bare basics.
“Comfortable welcoming hotel”
The lady in reception was so helpful and kind. The hotel was clean and inviting. I have recommended to others. We will be back.
The only minor problem was the beeping from the traffic lights. Not the hotels problem but a bit annoying. I'll bring ear plugs next time
“Budget hotel - couldn’t stop there for more than 1 night.”
Staff were pleasant
WiFi was unusable - had to use hotspot from my phone to access internet Bathroom was extremely dated - shower very old, water went all over floor Plug sockets were in short supply - only 1 usable one in whole room Only 1 pillow each
“Location, value for money, quiet and comfy room”
Location, value for money, quiet and comfy room
“Good budget hotel in convenient location in Murcia”
Handy for bus and train stations. Restaurant next door and café just down the road. Friendly, helpful staff. Vending machine had hot chocolate. They let me leave my luggage for a bit after checkout.
Bathroom.rather small and shower was handheld, behind a slightly rickety screen. Everything worked fine though. No glass provided. Lots of hammering on second morning.
“Good value hotel”
Nice hotel, location amazing, and good value for money, very clean
Was located on a crossing which beeped rather alot and quite noisy
Hotel Universal Murcia · Murcia
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