Housalia Paseo de Gracia

When two people showering in different bathrooms the water is cold.

Disappointing Family Stay at Housalia Paseo de Gracia Our Experience: Our family of four (two children aged 11 and 9) booked a 6-night stay at Housalia Paseo de Gracia. Unfortunately, after just one night, we had to relocate due to issues with the property's suitability for families with young children, particularly during colder months. Despite money was paid, we couldn’t risk the health of our young children. Issues Encountered: Toilets unfit fit for the purpose during winder time: The advertised two-bedroom property only offered one functional toilet located outside the rooms on the balcony. You need to go through two doors namely from the living room to the toilet area and from the toilet area to the balcony, both doors couldn’t be closed properly. Cold wind kept sneaking in. Unreliable Heating: The heating system in one room malfunctioned, leaving us feeling cold despite contacting the on-site manager who came in after 45 minutes. They offered a small heat fan which was not good enough to keep us warm. Inadequate Bedding: The provided thin blankets were insufficient for winter temperatures, contributing to our children falling ill. Unclear Website Information: Discrepancies existed between the advertised amenities (two toilets) and the actual layout (one toilet). We learned upon inquiry that the property owner had recently merged two units on November 26th, 2024, after our booking confirmation on November 23rd. Unfortunately, the website description had also been updated to reflect this change. Therefore, I had no way to verify that because I couldn’t go back in time to look at the then content. Challenging Accessibility: The property required carrying luggage up four flights of stairs with no mention of this detail in the listing. This proved difficult and potentially dangerous while you were carrying heavy luggages commuting up and down. The description after 26 November said there were 4 floors to reach the property.