HSM Canarios Park

Welcoming stuff, clean location

Great adult only activities with brilliant animation team. Food not great, evening entertainment dreadful. Far too many children. No fridge or bottles of water in room. Would I stay here again, ABSOLUTELY NOT.

We’ve just returned from a 5 night stay and honestly had the best time. Arrived early hours and check in was easy. Only an hour transfer from PMI and arrived to the most insane thunder storm! Thankfully the weather was great for the rest of the week! Hotel was spotless, room was basic; double bed for us and bunk beds for the kids, small balcony but all we need on holiday is a space to sleep! As long as it’s clean we’re not bothered, bedding and towels changed daily and the view from our room was fab. There was a small tv in the room and I believe you can obtain remotes from reception but we didn’t use it. 4 pools to choose from, having two children aged 9 and 7 we stayed across the road every day so they could use the splash park as well as the bigger pool. Super clean again, plenty of drinks to choose from and bar staff really friendly. Seen reviews moaning about having to reuse cups, however you can exchange these for new/clean ones at any point as well as use the rinsing points. Slushies for the kids, fizzy drinks, tea/coffee, alcohol (and very generous measures may I add 🤩🤣). Also wine on tap in the dining room. Food was okay, we enjoy trying local food but the only criticism I’d have is that the kids struggled to always find things they’d like. They could do with a ‘beige’ section for them to fill up on chicken nuggets 🤣. Either way, no one went hungry, same kinds of things each night, but we went to a 3 star hotel expecting a 3 star experience and that’s what we got. Entertainment team were amazing, so so friendly, greeted the kids by name when passing, evening entertainment was great. We visited on the last week of the season and they still put so much effort in. The staff in general were lovely, so friendly, a stark difference to our holiday in turkey last year. The hotel is not located by lots of other hotels, bars, beaches etc and so if that’s what you’re wanting, this isn’t the place for you. But we wanted a relaxed break with some last bits of sun and we’ve had an amazing time. I think if you fully understand where you’re going and what you’re going to get, then your expectations aren’t going to be left unmet and you won’t be disappointed. We did have a little walk into the town one morning, took about 15 minutes. A few bars and eating spots, usual touristy shops and there are some shuttle busses that run from the hotel too but we decided to have a wander. Also felt really safe which is a big thing for me when travelling with the children. We would 100% go back!

Just returned from a 5 day trip. Honestly cannot fault the place at all. Drinks have been spot on, great selection of food to choose from and no one in our party has had any tummy problems. Bar staff/restaurant waiters were polite and chatty, and gave a welcome smile, all you got to do is be friendly and they are friendly back. Cleaners and hotel reception staff, all very friendly and helpful. Free mini bus into town-fab (although can be hit and miss). Entertainment going on all day intermittently for both kids and adults (zorb balls in pool on a night maybe once a week) ; also pony rides on a morning (both chargeable so have some euros). Overall, really good, enjoyable and pleasant holiday. Would 100% return to this hotel without a doubt.

I had a 50/50 good and bad hoilday here. Checking in was easy, we arrived late night, checked in, asked for a tv remote at reception for tv. Simple, quick. Me and my family have mixed reviews of the rooms, mine was clean, dated but usable, bathroom was clean, had hair dryer, shower had good water pressure, bath was great, small balcony. I'm 409 Cleaner came everyday if needed. My sisters room, ended up flooding in a storm and she was just given towels and blankets to wipe up and put around the balcony doors which was stressful and smelt damp, so wasn't great. The bath was cracked and the taps where coming off the walls. The sheets also had stains which looked like blood. The doors lock when shut but have no extra lock on the inside you can use. The patio doors didn't lock either. The wall are paper thin so you can hear almost everything. Next day we asked for a kettle, only to find it was full of limescale, not in a good standard of use, reception was reluctant to give out deposit back but eventually did as we couldn't use it. The hotel was bustling but not over whelming at this time of year. There were alot of kids so if your looking for a mostly peaceful time, not for you as we found out. Night entertainment wasn't the best. Cocktails are premade in a machine, they ran out of the only drink my sisters liked/bareable but the drinks are standards for a 3 star. The food was the worst part. 2nd night I got food poisoning, it was hell, I was so ill. Food was always cold, didn't look appetising, selection was tiny. To be fair to on floor staff they kept the area around the food tidy and clean but I'm not sure its stored correctly or its reused left overs. Unfortunately it ruined my hoilday as then I was to scared to rest or drink because of how unwell I became. Also location there isn't much near by, more a 20/30 min walk, so doing that everyday while being ill in the hot sun wasnt really doable. Vending machines, some take card, others cash. Had minimal things, mostly cans of coke, bottle of water, cheese doritos, ham/smokey type bacon crisp, few bags of jelly type, few bars of chocolate. Little shop on site but it was more of a souvenir store not much in there but the lady working there was very pleasant and lovely! Checking out was easy, we had a late flight, they have a locked room you can leave your luggage in until pick up as you have to check out by midday. (There is a room next to this you can shower and get ready if you decide to swim before you leave) If this hotel made more changes it could be great, the pool areas are great fun, plenty of sun lounges, staff from who I met where respectful, fun and friendly and work hard. It was Unfortunately overshadowed by the bad bits. I know people say you get what you pay for but food should never make you sick.

Good value for money with being a three star ⭐ hotel ! Avoid rooms above the entertainment stage it’s so LOUD we had to request a move to a quiet section which was done the next morning. Hotel is clean rooms good food 🥘 was average. Always plenty of sun beds!!