Ibis Barcelona Santa Coloma

I arrived at the hotel exhausted after a long trip with my 4Y.O. child, only to be met with one of the worst welcomes I’ve ever experienced. We got there at 11h, fully aware that check-in was later, but I simply asked if we could sit and rest for a moment. Instead of understanding or empathy, the man at reception was incredibly rude and dismissive. To make things worse, the hotel only had two chairs in the lobby – both already occupied – so I walked to the restaurant to sit down quietly. The way the staff looked at us made me feel like a criminal (talking Spanish but clear meaning!) . It was as if they thought we were trying to steal breakfast, despite making it clear that we were just waiting for a room and needed a break. ( you can review cameras!) As a tired family with a small child, this treatment was unacceptable and humiliating. It completely ruined my first impression and frankly, my trust in the hotel’s hospitality. The only saving grace of my stay was Ms NORA (many thanks to her) – a kind and professional staff member who took the time to listen, showed empathy, and helped calm me down. Her kindness should be the standard here, not the exception.

It’s not too far from big street, many cars with sirens

None.

Cannot make night light (not bright) Not available cribs for infants No fridge in room Very small room No any table in room Very old towels Very old furnishing

The breakfast was too simple that there is no differences from day to day, and the location you need to walk for 10 minutes to get to the metro station.

So many things... Although the staff was friendly, it was difficult to find people at the counter or in the restaurant... They were simply gone every time I approached the counter or the bar... The room and especially the bed sheets had a strong smell to cigarette smoke. I asked to change them but the new ones had exactly the same scent. The towels seemed to be old, some of them already wearing down (with holes). The breakfast was very limited. It is supposed to work until 10:30 but already at 10:00 almost everything was gone and there were no signs of staff bringing more food (as said, no one around). The quality was okayish... Eggs tasted like plastic, couple of bread toasts, 2 types of cheese and 3 types of ham.