Idiakez - Basque Stay

The process of getting the keys was very poor, the booking number we had didn't work, we needed a reservation number. Had to call, got help eventually (it was late at night) and key dropped out. Went to the address, no flat number on the key, tried to call, no answer. Had to try every door in the block to find our apartment, not good! No aircon only fans. Felt there could have been some basics like salt and pepper, bottled water etc. Flat a bit shabby, touched a light switch, surround fell off etc

Very poor communication. Answers did not address questions asked or were simply ignored. Check-in process with picking up keys in a location 0.4 mile from bus station and another 0.4 mile to actual unit, while lugging luggage, was trying. Because of layout, noise in bedrooms from kitchen and bathroom was highly noticeable, as was slamming door and other noise from neighbor across hallway.

Be warned this apartment is well positioned but you pay for it. Firstly you have to walk 15 minutes away to go and collect the key from the managing agent. Not great with bags. They could install a digital key or key lock at the apartment building like most others do. Also you only get the basics in the apartment. No coffee, tea or other cooking basics. The apartment is also a bit tired. For the money I have seen a lot better. Service wise, not good enough.