Inturotel Esmeralda Park

This was our 4th stay at Esmerelda Park, and I'll admit that after booking this year and reading some of the recent reviews, I had my concerns. Last year we stayed next door while the hotel was undergoing renovations, so we were eager to see the finished result. I'm delighted to say it has exceeded all expectations. In my opinion, the hotel is better than it has ever been. Looking back, I think they may have rushed the reopening after the renovations were complete, and it simply took some time to iron out the teething issues, because everything this visit was seamless. Check-in was smooth, efficient and handled with genuine professionalism. The front desk team were attentive and helpful throughout our stay, nothing was ever too much trouble. Housekeeping came daily and every single member of staff we encountered was warm and kind. The renovations themselves are simply beautiful, and the hotel feels fresh and vibrant while retaining everything that kept us coming back year after year. If you read mixed reviews from the past year or two, please don't be put off, this is a fantastic hotel firing on all cylinders, and we cannot wait to return!

Dont be fooled by the Tripadvisor 4.5/5 overall reviews. Most of the great reviews are for the years prior to the 2025 renovation, when it really was a good hotel. Also, dont be fooled by the new renovations inside and out or get blinkered by the georgeous views. This hotel complex appears to only be interested in making money now, at the expense of comfort, safety and value for money. There is much better out there for the same money now.

Do not stay at this hotel! After visiting Cala D’or a number of times and always using inturotel hotels we were looking forward to staying at the refurbished hotel. We arrived to a terrible sewage smell in our room. Which continued on and off for the 10 days we were there. We had the opportunity to move rooms but we were there with friends and wanted to be close to them and there wasn’t another room available in the same block. We had requested 2 rooms side by side 6 months before travelling and we were already disappointed that they could not accommodate this on check in. The friends we traveled with also found when they checked into their room it had not been cleaned and smelt of smoke! Not great with a baby and a young child! They aldo had a major ant issue in their room. Service in the bar area of the hotel is also terrible. Long waits for food and mixed up orders. The hotel pool area is not child friendly. We were told you can’t even have inflatables in the pool and there are not enough loungers for the size of the hotel. There was mixed information on if you could use the other hotel pools that were more child friendly. We were told on the website we could but then ushered away by life guards. Drago land is also not sufficient to the cost of entry. There’s little shaded areas for young children and no bar or food area meaning a long walk back to the main hotel for drinks and food. Very overpriced! Don’t bother with half or full board either. The dinning room is incredibly noisy and cramped and theres no area to eat outside. There also nothing child friendly, no children’s amenities at all. You have to pay for all your drinks too including water. There no basic drinks on offer. It’s also a struggle to swap pool towels out they are very strict about the days you can do it even if you just want to switch 1 out they won’t let you. The check in staff are also very rude and not helpful. Unfriendly and anything you ask seems to be putting them out. We complained about our issues and got complimentary meal at the bar. This was also terrible. Service was very slow and our main meals arrived before our starters. The hotel didn’t seem ready to welcome guests. Renovations were still happening while we were there. Painting being done, outside showers being tiled and waggons delivering bark and wood chips for outdoor areas. Overall it was a terrible hotel. They were not ready to open up the public! Staff training was clearly needed and more time to finish the refurbishment. It is not child friendly at all so if you are thinking of taking young children don’t stay here.

We stayed at this property and dealt with ants in our room for three full days before anyone bothered to take the issue seriously. Every time we went to the front desk, the receptionist Armando kept repeating that it was “nature” and we just had to deal with it. At one point he even raised his voice at us, which was completely unprofessional and unnecessary. Housekeeping eventually left a can of bug spray in our room instead of actually addressing the problem. Only after days of complaints did they finally move us. They also left some kind of card/letter at our door afterward, which felt more like a dismissive gesture than a real apology. What made the experience worse was how the staff insisted that there were no managers or higher-ups available, leaving us with no way to escalate the issue. It’s hard not to feel like the situation was handled differently because we were the only Asian guests at the property during our stay. Overall, the entire situation was handled poorly, unprofessionally, and without accountability. I would not recommend staying here.

Being so close to such beautiful beaches was a highlight. We loved how clear the water was for snorkelling. I didn’t realise when booking for mid term that the season was finishing in Cala D’Or. It got quieter and quieter as the week went on which took from the atmosphere a little. On the upside the pool wasn’t at all crowded and there was lots of space to relax on the deck chairs. The accommodation was perfect and well laid out. Very clean. If I could improve on that a dishwasher would have been a nice luxury, and room service. Price was pretty good. Staff on the front desk were extremely helpful and very nice to deal with, as were the cleaners. Good gluten free options in La Saladina. Drago Land was more suited to younger children. Our teens opted for the sea and jumping off the rocks to get their thrills. Evening performances particularly the singers and musicians were excellent. Bring your DEET spray for sitting out at night and avoid the pesky mosquitoes.

We were pleasantly surprised after reading many poor reviews. It’s a nice hotel with a great location and beautiful views. We were here in mid October for 6 days. Rooms were perfectly fine. Breakfast was decent, a lot to choose from, with few different items everyday. It gets very busy and there is a queue after 9am but it moves quickly. Patio restaurant was decent and prices were fair. It was also very convenient. The main pool is very busy because there are ALOT of kids! Sunbeds around the pool are limited but there are beds scattered all around and we never had a problem getting one. There is also an adult pool which was nice, again no problems with sunbeds. Very nice spa with pool, saunas and treatments. There’s also a children’s show nightly at 8pm. Kids loved it! There are a lot of kids here, so it can be loud and chaotic at times. Overall we had a nice time and would recommend.