ITC Barcelona By Soho Boutique

Location is great. The staff was very nice.

This is a very basic hotel, but has a good location. The furniture is sparse and the decor is very dated. This is the type of hotel I would have stayed in my youth when I was traveling on a small budget. However, this hotel is not cheap so I would compare prices with other hotels before staying here.

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The location was the only positive thing about this hotel.

Worst experience ever happened to me and my friend in November 2024. Our three night reservation, included a two bedroom and I specified that I wanted separated beds. Not only your hotel couldn’t fulfill my request (because it was the agency’s fault, who sold us something that didn’t exist) but you told us to pay 90 euros more to get something we were supposed to have already paid for. (366 eurosfor 3 nights + tourist tax). The agency was unreachable but you seemed to know each other well because you were talking together in front of us in Spanish, how weird. We took the room we had paid for, but once upstairs, there was water in the room, on the floor, the towels were dirty and wet (please see pictures attached) and more of it, the bed was too small for the both of us, and my friend was sick. I begged your desk agent to give us another room with two beds or at least a room with a bigger bed. It was almost 8pm. She couldn’t understand, so she was googling to translate. When I insisted for a commercial gesture, the desk agent couldn’t answer me properly because she didn’t speak English so she called the police. This is not how you treat a customer. The police officers were very friendly and did the manager’s job which is to find out that the agency was guilty. I had to pay finally the 90 euros because five hours had elapsed since our arrival, it was almost 9pm and we were exhausted. The day after, we had also been asked 8 euros for the breakfast as a good morning sentence although we had already paid for it… Not to mention the cockroach who run towards our feet while we were having the breakfast, everyone in the room was shocked, and icing on the cake, the elevator that was not working for the two last days and no one was called to fix it. I have been to many hotels and it’s the first time I feel treated like nothing : of course, I won’t come back to your hotel again and hope people will read this message before chosing it.

Toilet is smelly and the bed is not clean, breakfast not good at all