koka vacations 308 Playa del inglés

Lack of balcony

the apartment was very stuffy as there is no air conditioning. good facilities mostly but there was no fresh towels, toilet roll or hand soap replenishments meaning we had to reuse and purchase items we needed in this department

The photos provided about the apartment do not correspond to its actual condition. The wall from grey ceramic tile in the shower was broken and there was a long white vertical line on it. The white wall near the entrance door was with big hole. All white walls ware with different grey stripes. The building is old with old entrance doors and old ceramic tile on the floor. On the second day the shower totally broked. Pier came on the next day and changed the shower head. When I showed him other problems, he asked me if I want him right away to paint the walls. I still don’t understand if he was mocking me or if he was actually going to paint the walls in our presence. After my request to Pier to give us another apartment, I`ve got a call from building manager Paola. I felt like the apartment management was doing us a favor by discussing with us the problems we found in the apartment, rather than providing service for the money we paid and trying to fix the problems we found out. I was told that the hole in the wall near the front door was formed due to the fact that the previous client did not hold the door and it slammed too hard due to a draught, that the apartment was at a discount price, that all the clients before us liked it, that this apartment is not a hotel, and in the end the apartment will not be changed. According to my observations, at least half of the apartments in the building were unoccupied.