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Verified reviews from real guests who have already stayed here.
Staff were courteous and attentive, enhancing the overall experience.
Overall, a pleasant stay with high satisfaction from room comfort and service.
The hotel is impeccable, clean and very well cared for.
The resort features excellent facilities like a pool and dining area.
Rooms are described as spacious and comfortable, although some found them a bit small.
Mixed perceptions about meal prices and quality compared to expectations.
“Very good”
“Nice stay close to maspalomas”
Parking accessibility, Shared facilities and staff.
Suite was small Mini Fridge was not working Too expensive
“Superb”
Nice hotel and staff. Good common areas. It is nice that it has an "only adult" area, with a private pool (for those bedrooms) and a private bar. Breakfast had a lot of options.
Energy outputs type c next to the beds. There should be normal outlets so that we are able to connect our laptops while on the bed.
“Great stay”
My stay was quite enjoyable. The food was very tasty, with a good variety and well-prepared dishes. The beer was always cold and the wine selection was nice. The pool area is spacious, with plenty of comfortable seating. The room itself was large and well-organized, with a very comfortable bed. The staff were always polite and helpful, which made the experience even better.
The aspects that could be enhanced are minor. Due to the presence of cockroaches, having insect spray as a standard item in all rooms would be a good addition. The cocktails were disappointing, as they were overly sweet, pre-made, and contained very little alcohol. At breakfast, it would be helpful to have a sandwich press and the buffet could benefit from a wider selection of seafood, especially shrimp and octopus, for exemple. The adults-only area is only accessible to guests staying in that section, which is a bit limiting, as it could be a great space for all adult guests to enjoy. Lastly, the animation team consisted of just one person, and the entertainment was almost nonexistent, lacking energy and engagement.
“Perfect!”
Perfect! My first time in Gran Canaria and my stay at this hotel made it also a very lovely experience! A big thank you to the amazing staff and special thanks to Salah! He ensured everything was fine and I felt very welcome
nothing
“Exceptional”
Kumara Serenoa By Lopesan Hotels · Maspalomas
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