La Estancia de Santa Isabel

Foteini

spainhotels · 09 Jul 2025 · SE

0.5/5

“Really low on cleanliness.”

The best

only the location was good.

To be improved

very dirty, not for 8 people, ghosted by the property manager Terrible, really dirty. The house is not what it looks at the pictures. 1. not for 8 people. max 6 people 2. dirty bed sheets and towels. stains on the bed sheets (blood) 3. dirty surfaces 4. hair everywhere 5. dirty sink 6. 1 key for 8 people 7. lock was getting stuck. not able to open downstairs from the apartment (broken phone) 8. when we complained, they told us they ll come to clean and nothing happened.

Feedback from a real guest

Shahidul

spainhotels · 24 Aug 2024 · GB

2.5/5

“Property was 4th floor, and it’s very difficult with the baby and baby trolley this apartment doesn’t show in this reaso”

The best

Clean and available cleaning products.

To be improved

Entrance and flat very clean.

Feedback from a real guest

Aymane

spainhotels · 07 Jan 2024 · MA

2.0/5

“If i go to madrid next time , i recommend an hotel”

The best

The property is clean and well furnished.

To be improved

- the check in was very bad , no one answer the phone to show you the direction of the appartement - we stayed two hours outside without keys - too many forms to fill before getting your keys - the apartment in the 4th floor , too much stairs - you need to wait 7 days to get your deposit after the check out and approval ( you feel like you are doing an exam and waiting for results ) .

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

5.8/10 · 22 opinions

Good location

Helpful staff

General summary

5.8

out of 10

Location 9.02

Positive comments on the location being central and accessible.

Service 8.98

Some positive remarks about the availability of staff, despite issues with key pickup.

Food and Beverage 7.51

Not mentioned, but assumed standard quality for similar accommodations.

Room Quality 4.97

Complaints about broken furniture and overwhelming issues with cleanliness.

Amenities 4.50

Issues highlighted with electrical problems and lack of elevator.

Value for Money 4.46

Complaints regarding high cleaning fees and poor overall experience.

La Estancia de Santa Isabel