LA MALAGUETA BEACH Pool & Parking

Unfortunately, on our first, full day staying in the apartment, someone let themselves in using a master key (confirmed by police) and stole a number of pieces of jewellery, including wedding rings and items with high monatory and sentimental value. There is no safe provided in the apartment. We were advised by the Sunset Malaga apartments to go to the tourist services that have a police unit- They were amazing, very fast, and thorough. However, at no point were we offered alternative accommodation , additional security, or any form of compensation, just one apology via WhatsApp from Sunset Malaga apartments. The experience left us feeling scared, not knowing if the perpetrator might return, we had difficulty sleeping, and we spent a large amount of our holiday time dealing with the police. It has caused a huge amount of stress & ruined our holiday. I would be concerned if booking any Sunset Malaga apartment that this individual(s) can access any apartment with this style of lock at any time using this master key- unless all locks are changed. I do believe it has to be a member of staff as they would need knowledge of the type of lock, etc. Overall, this was a dreadful experience in an otherwise lovely apartment and city! *update* A week after having to send a reminder to actually refund our £150 deposit, we are still without. We got a snotty message back saying "it takes 3-6 days as per the contract you signed". Checked the contract....no mention of this. The least we deserve is OUR money back after the terrible experience and zero support received. Starting to feel like a SCAM!

It was not clear that the reception and key collection was a long distance from the apartment - the receptionist helpfully arranged a taxi from the airport but didn’t tell us we would need another taxi to get to the apartment. A kettle and an info pack would have been appreciated.

Collecting the keys from the office is highly inconvenient after an airport trip. We should have been met with someone at apartment or keys left in a secure place. Apartment could have been better cleaned before our arrival. Was very dusty.