La Nogalera 7

In the four days we were there, we had hot and cold running water only on the first day and even then, it was a very poor pressure. For the remaining time the hot water was a dribble of warm water or more commonly, no water at all coming out of the tap or shower. The cold water was also a very poor pressure and it too cut out completely at times. We could not even use the toilet as it could not be flushed at those times. The host's reaction was to say 'sorry it is a technical problem with the whole building' and to tell me to call the concierge, who was hard to get hold of. That is hardly my responsibilty! Booking.com should not be listing this apartment as it does not provide the most basic service to guests. This is something other reviewers have complained about, so there is no excuse that this is a new problem. Apart from the water issue, there are some other minor issues to do with one of the lifts not working, the pool liner being in a poor condition and the general shabbiness of the outdoor common areas, but these are more forgiveable, the attitude of the owner is not. It is a great pity that the owner is not prepared to take the necessary action to fix this ongoing problem as this apartment should get a very high score. I would not recommend booking this apartment until the listing specifically says that the water problem has been fixed. I will also be seeking at least a partial refund as our holiday was ruined by this experience.

Maybe the beds could have been better quality and the shower water pressure seemed low but could have been the building not necessarily the apartnment.

Arrived at midnight on Saturday. There was an issue with the bedding which couldn't be sorted until Monday, but was resolved satisfactorily. (We were only staying four nights). The water was a problem - there was no hot water throughout our stay and absolutely no water at all on Monday Reported this to the concierge who really couldn't help as there had bas been an ongoing problem with the hot water in the block we were in. We loved the pool and overall the place was clean and tidy.

The bedroom has two single beds pushed together which is fine in principle but the two single mattresses are made of soft foam and the pillows are even softer! We did sleep well but I woke up with a stiff shoulder each day as the mattresses need replacing.