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Verified reviews from real guests who have already stayed here.
Personal very attentive and responsive to needs.
Excellent location, very close to Santillana del Mar.
Great amenities like barbecues and beautiful gardens.
Overall very positive sentiment with some minor issues.
Standard quality for this hotel tier.
Perceived as too expensive for the experience based on some reviews.
“Nice accommodation but badly maintained”
In general a very nice and spacious apartment with lovely decorated but unfortunately not well maintained.
There was several defects in the apartment nr 5. We claimed about the broken leg of an armchair, bathroom door which was impossible to lock or close and the extremely noisy cooker hood (broken). The host promised to look after all that but nothing happened during our 3 days visit. There was a garage downstairs and a door from apartment basement to the garage. But it was not possible to lock the door to the garage. However, it was possible to lock the garage door from outside. Fine, but no-one informed us about the open door in the basement and garage when we arrived! Anyone could have entered the apartment via the garage! As part of check-in we were also asked to sent pictures of our ID-cards and credit card information for deposit. However, it is not possible to send pictures via booking.com. And booking.com should take care of the secure credit card information and privacy. In addition there was several issues we did not claim for the host, like - Unpleasant gasoline smell. (Most likely due to a heating system in the basement. ) - Dishwasher waste water was pumped into the washing machine next to - Outdoor furnitures were extremely dirty - The double bed was very narrow, maybe 140cm wide Summary: All too much defects for an accommodation with rating over 9!
“Top”
Todo en general
“Exceptional”
“Great stay!”
New clean and nice.
Wifi was unreliable.
“Superb”
“Superb”
Very nice accommodation on good location within Cantabria region
Las Casitas de Santillana · Santillana del Mar
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