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Verified reviews from real guests who have already stayed here.
Location was praised as being good.
Standard quality for this hotel tier.
Standard quality for this hotel tier.
The service was standard for this hotel tier despite the lengthy check-in process.
Overall, this was an incredibly stressful and disappointing experience.
The apartment was in poor condition with a constant bad smell and neglected maintenance.
“It was ok”
Location was good
The funiture is very old and the bed was nog comfortabel
“Dissapointing that you pay a £300 deposit, and then 3 weeks later i am yet to receive it back.”
It was very central
They make you pay a £300 deposit, i checked out 3 weeks ago and i still have not received my deposit back. Which isn't good enough.
“Superb”
Found keys in lockbox host sent a series of videos and instructions so that finding the keys was easy
There was a foul sewage smell coming from the bathroom which when entering the property was quiet intense
“Modern, 5* location, great host!”
The apartment itself was spot on, finished to a really hi-spec, unlike most other apartments in Spain. Location as a whole was great, very close to everything needed for the holiday, shops, port, arena, beach, etc. It was easy to contact the host, via WhatsApp. Their communication was great from beginning to end of the trip.
Key collection was a bit of a minefield, especially in the dark. The description / guide could have been much better. EG." Head to the shoe shop, then the garage is on the left further down." There was a pungent smell upon arrival. This was reported to the hosts, who spoke with the cleaners, despite this, nothing could be done and was put down to the pipes - which wasn't great. We bought incense and room sprays to mask, but this wasn't much of a fix. Although the location was great in terms of proximity to everything, with having a child with us, the apartment wasn't accessible, there was 15+ steps leading from the street to get the entrance of the apartment (no lift) so carrying a pram was a nightmare. The lift inside worked going up, but not down. Wouldn't suggest for families for the above reason, plus that there was a lap dance club rightoutside, which wasn't mentioned.
“Great apartment close to the action”
The apartment was very clean with excellent quality facilities. There was plenty of space and the staff are always available should you have any questions.
“Exceptional”
Letmalaga Banus · Marbella
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