Level 11 Apartment

This is the first negative review I’ve felt compelled to write on booking.com. The owner is very unresponsive. Despite contacting him the day before check in, we received no instructions on where to meet or how to get the key. We showed up to the property at check in time clueless and after many attempts at reaching him, he finally answered his phone and told it was still being cleaned. If he had just let us know we could at least gone for a meal or to the beach rather than wasting our time in the lobby with no info. We are a family of 5 and there was only 3 bath towels in the apartment, no washcloths, kitchen towels, hand towels, bath mats, etc. We requested more upon check in and it took over 24 hours for them to show up with 3 more bath towels and nothing else. We had to buy more toilet paper ourselves. There was no handle on the inside of one of the bathroom doors, so our kids and my husband got stuck inside a few times when the door shut all the way. The electricity kept going off and we kept having to reset the breaker. And through all this, the owner was hard to reach and seemed annoyed with our requests for help. I would not stay here again.

The flat was not ready/cleaned before 1930. The flat is run down. Door handle missing, only cold water, sofa have seen better days and a broken glass in the cupboard. Very hard master bed (some like it, we don't).