Linares Rooms Santiago

I had a terrible experience at this property due to a bedbug infestation. I discovered the issue late at night and reached out to management, but there was no response or assistance. I had no choice but to leave the hotel at 1 a.m., exhausted and uncomfortable, to search for another place to stay. There was zero follow-up or accountability from the staff after the incident. Travelers, do yourself a favor and avoid this place entirely. No one should have to deal with this kind of situation, especially when the management clearly doesn’t take guest well-being seriously.

My room had a bed bug infestation. I had to throw away brand new bags so that i wouldn’t bring bed bugs home. The room wasn’t properly clean, there was a used band aid in the pillow. Didn’t get my money back. DONT STAY HERE

It was the furthest location from the cathedral. But at least it was in the area.

The apartment is on the 3rd floor with no elevator, for somebody it may be a problem. Very few kichenette only, not fór big cooking, but there are lot of bars, restaurant a nearby.

I am giving a low score due to management issues and a lack of courtesy. Our plane was arriving outside of check-in hours, so I was asked to check in online, which I did promptly. I was informed via WhatsApp that I would receive the access details for the hostel by 5pm on the same day of arrival. However, by 7pm, I had not received any response, so I texted them from the airport but got no reply. When we landed in Santiago at 11pm, there was still no answer, so I called the WhatsApp number again with no success. I eventually found an alternative number on booking.com and called it, only to be met with a woman who said that not receiving the details on time or not answering WhatsApp messages wasn't her responsibility. I expressed my concern about the situation, and she responded that it was up to me to either take the access details now or sleep on the street. This was particularly stressful as I was traveling with my elderly mother-in-law. Although she sent the details immediately after, the experience was already quite distressing. I never received an apology the next morning, but I chose not to say anything to make my mother-in-law's experience more pleasant. I have never encountered such treatment anywhere in the world. Additionally, the toilets were quite small, so if you are slightly larger, I wouldn't recommend this place.

Only downfall was that the shower was cold one day and chair was broken so couldn't sit on it.