Lluna Aqua Soller Hotel

Let’s start with the booking. total taken twice from my creditcard, took 2 weeks to refund, no apology. I emailed re parking as we had a hire car, no reply. There is no parking at the hotel, you need to use the very full municipal parking for €9.00 per day or park a 15 minute walk away on the edge of town. Do not try to drive to the hotel, roads are narrow and you need to understand the one way system. Generally , my top tip is to book a small car, to save stress on all those narrow hairpins. We arrived at the hotel 19.00 hrs, door closed with a sign explaining that you will receive a what’s app for the code, or there is a telephone number in case of problems. like other guests no what’s app, no answer to telephone. Another guest let me in, I called again, the phone was behind reception, but nobody else. An employee had been out jogging and returned an hour later to let us in, no apology or explanation. Rooms are a bad attempt at boutique hotel, some fancy wallpaper and industrial lamps. shower is good, tv in the corner on the wrong wall, light from next doors bathroom shining through the crack in the wall. Coffee machine no milk. Breakfast: Begin at 8.30, you will need to move your car from 9.00 am, also, the tram to Palma leaves at 9.00 am, so good luck with that. Soller is the Orange capital of Europe so juice out of the carton and no orange marmalade is inexcusable. Rolls heated from the freezer, limited choice in everything. Most hotels I stay in are around this price, rarely are they so full of promise without delivering. Luckily, Soller, its people and surroundings more than made up for things.

Beautiful hotel, great service and very comfortable bed. The bathroom could do with a little more privacy, but otherwise excellent. Very clean and well-managed. Just a very short distance away from a lovely square with good restaurants.

I can’t express how disappointed we both are with this hotel. The only positives are the staff & the location. We were in a double standard room with the wardrobe so close to the foot of the bed that we struggled to open the door wide enough to get decent access AND it smells of musty old clothes like a charity shop. The toilet is tucked behind the wardrobe with no door so no privacy. The room is on the top floor of the hotel, there’s no lift. The top two stairs are quite dangerous being on an immediate turn with limited access to the handrail. I’m 73 years old & partially sighted so it was especially difficult for me. No one to help with luggage. The breakfast was paltry, no bread, no toaster. It was a continental breakfast with the cheapest yoghurt. No kettle in the room, there was a coffee machine but no milk in the fridge, we had to ask for that. Tea & coffee making facilities are the norm these days but we were told we weren’t allowed to have a kettle, I couldn’t understand the reason why. Hairdryer broken but a replacement was put in the room however it was fairly useless with a weak stream of warm air from it. I dislike having to complain, I’m well travelled & have never had the need to complain before but this was an expensive hotel & apparently rated as 4 star- I really can’t see how! On the whole a big disappointment. Would never recommend nor return.

Somewhat quirky, but clean and comfortable with friendly and helpful staff. Great location in the centre of town. Only warning we would give is don't follow your Satnav to the hotel address, it's a narrow one way street with no parking/stopping. Instead use one of the car parks and then walk to the hotel, there are a few within 3 or 4 minutes walk.

This was my first time staying in Soller and I took a long time choosing my place to stay. I was certainly not disappointed with my choice. Toni, before I even arrived showed how professional they are by contacting me details on lock box etc. On arrival, I was greeted warmly and to my surprise was upgraded to a superior double. It was lovely. Little terrace, comfortable bed, pleasant room temperature and a wow bathroom. Breakfast was great too snd plenty of choice for me. Impressed with location too so will be revoking and bringing my husband next time. Thank you.

Charming, traditional hotel full of character. Quirky room with a lovely terrace. Hotel is very close to the main square. Very quiet and relaxed stay. Staff are friendly and really helpful of all requests. We booked direct, great pre arrival communication. Thank you