Loft en Travesía de Cabestreros - Lavapiés

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We had a deeply disappointing experience at this property. While we understand that this is a budget accommodation, basic hygiene and pest control are fundamental expectations for any rental. Unfortunately, we encountered a significant cockroach problem, which made it impossible for us to stay. The situation was particularly distressing as my elderly parents, aged 63 and 62, have a severe fear of cockroaches. This completely disrupted our stay and caused significant discomfort. Offering additional cleaning after the fact did not address the immediate issues or make the property habitable for us. The host’s response to our concerns was dismissive and suggested that we were exaggerating the situation to seek a refund, which was both unwarranted and insulting. While we were offered a partial refund for the cleaning fee and one night’s stay, it does not adequately account for the inconvenience, distress, and disruption to our plans. I would not recommend this property to others until serious measures are taken to address cleanliness and pest control issues.

Because it is located on the ground floor in an inner yard, the apartment doesn’t get any sunlight. One of the two windows is used for the air conditioning tube, so only one window can be opened. There is no ventilation in the toilets & shower and the air is quite moist inside, even if you keep the window open. The walls were dirty and they looked like they had some damage from humidity. We have been informed they were working on fixing a wall, but there was damage on several walls. There is a light with a motion sensor at night in the yard, so everytime someone passes by in the middle of the night, you can see the light through the windows. There are blinds for the windows but the chain to pull the blinds is very short and the walls as very high, so you cannot reach the blinds unless you climb a chair. The biggest disappointment was that although the pictures show a bed, we found one of those foldable beds instead which was making a lot of noise when laying down, so sleeping was not comfortable. One of the nightstands was missing and there was also a missing plug-in that left a hole in the wall. Overall the furniture was not in the best condition and the wardrobe was broken. The bathroom had mold on the walls and in the shower. The lighting in the toilets was also very poor so we had to use the mirror downstairs to see what we were doing. Biggest surprise was to notice that the apartment was not properly vacuumed and mopped when we arrived and during our stay there we found couple of cockroaches inside the place.

Appliance usage was not smooth. Parallel usage of electronic devices might not be possible due to power load, especially washing machines and cook top.

The house was absolutely different from the photos, it was very dirty, small and dark, the location was very bad, we were afraid to return home at night. The bed was small, there were cockroaches in the kitchen