Loft Plaza Mayor 3 Temporal

Their communication about the whole thing was terrible, I should have figured something was odd when they changed the name of the property sometime after I had booked it. There was not a name anywhere on the wall, or visible, and when I asked locals for directions no one knew where the place was, The fact that when I had problems and I reported them I was given false information. For example, after finally getting to the place we wanted to rest and take a shower, then the electricity went off, yes you read it correctly. In Europe, a couple of minutes after we entered the property the electrical power went off, and it was just our apartment. I called the host team, and they said they would send a technician to fix the problem. Just to be called some minutes later to get instructions on how to fix the problem myself, the thing with the electricity happened several times during our stay, we could not use the washing machine because it would trigger an electric malfunction that would leave us without electricity until all breakers were set again. Once It happened and the fridge did not work after that, I reported it and the host team did not reply until the very next day, fortunately after two more electric problems with the breakers, the fridge worked again. The experience could have gone a lot better if the host team had been efficient and transparent with instructions from the very beginning, not to wait until guests arrive in Spain. Also, I reported, as soon as I realized, the little glass doors of the shower were broken, and they did not address this either. Terrible customer service. And the main door of that bathroom did not have a lock or anything to secure for privacy. I have different videos about all I am saying here, but booking only gives me the option to upload pictures.

For the amazing location and place, there were a couple of details that should be improved, like the two foldable chairs in the balcony.

There were just 2 boring things - discussed with the provider with a promise both to be rectified. Will see next time :o)