Los Algarrobos Gaucin

Pool not easy to access from the house. Had to walk round the outside, so tricky with drinks and snacks. In properties we've stayed before, we have had direct access onto the pool from the house. Was not made clear that the house is divided into three separate locked sections. The main house has two bedrooms, one with balcony. The separate apartment has one bedroom with balcony, then there is a separate room with bathroom, no balcony. We had assumed it was all one house. This was not a problem as all six in our party were adults but I feel it would be problematic with children. The dining area near the barbecue isn't great. We moved the inside dining table onto the balcony so that we could take in the amazing view. This having been said, we still really enjoyed our stay.

NOT A HOUSE AS ADVERTISED, WHAT YOU RECEIVE IS A TINY APARTMENT DIRECTLY ABOVE THE OWNERS. The advert on Booking.com stated that you'd be staying in a 4 bedroom house, with all the privacy of your own home. This is not what you receive. There is a house on the property. The owners live on the ground floor and have converted the first floor into three 'apartments'. We were allocated one of these upon arrival. Not the 4 bedroom house we were promised when booking. The apartment was very basic, and received the sun all day. Meaning that by the time night came round, the place was a sauna. There was no fan to help with circulation, and you couldn't even open the windows to try and get some air because there were no mosquito nets and without them you'd be eaten alive while you try to sleep. In addition, there were ants in the property, no sharp knives, and mouldy chopping board. I'm very disappointed I've used Booking.com for years and never experienced anything like this before. When I reached out to the owners to complain, they refused my claims. Even though the information is clearly visible on Bookings to this day. Nowhere does it reference that you'll be staying in an apartment (house is specifically detailed everywhere!), and that this isn't private, but situated directly above the owners. Bookings offer no help in resolving this either.

We were not able to fully enjoy the outside of the property because of the bad weather, which is no one’s fault, so we spent most of our 3 day weekend sitting around the log fire, which I suppose isn’t that bad.