Los Gigantes Sea View

I think one of the downsides is the old model TV which offers only German speaking channels, and isn’t a “Smart” model, could do with updating. All other facilities were fine.

Bedding;light bulbs;patio door lock not working from inside;limited TV channels;no visitors guide in English This was not the apartment which we originally booked

On entering the property there was a strong smell of drains/ and or sewage. This smell was apparent in one bathroom for the entire stay and was completely unpleasant. In the kitchen there were ants Crawling up the walls. There was no main light in one of the bedrooms. We were unable to get thevTV working. The ironing board cover was broken and needs replacing. In the bathroom with the large shower the head was not fixed and slid down all the time whilst trying to shower. One sunbed on the terrace was broken. We bought some glue to try and fix it but we're unable to do so.⅞

There was probably inadequate kitchen utensils had 4 persons been staying. The television described as a flat screen was old and did not support any English speaking programmes. Not enough sun-beds had 4 people been staying.

The man who met us told us we could park outside and next morning we had a parking ticket for 100 euros. He didn't tell us the nearest pool was closed and that there was another one. We therefore assumed there was no pool as the one in the pictures was cracked. There were roadworks outside in the street every day starting very early. The pavement outside was broken and access to the apartment was difficult, noisy and dirty. We should have been informed about this so we could cancel. When we complained about the parking ticket, Agostin, the manager of Paramount holidays told us he had called the car company and they had cancelled the ticket. This was not true as we discovered when we took the car back, but then it was impossible to pay the ticket at a bank. I had to scan the ticket to my sister in Spain, who was able to pay it at a Caixa bank in cash! Otherwise the fine would have gone up to 200 euros. Our stay in this apartment was extremely stressful and the information we were given was not only wrong but actively misleading. Terrible customer service from Paramount Holidays. Shame on you

The water pressure after our arrival was very low, but the problem was solved the next day. There is a road construction at the apartment street, so parking was not allowed there after 8AM, but we were just leaving our car in some other places across Los gigantes so it was not a big issue for us. The beds could been more comfortable.