los gracioseros puerto del carmen luxury

No clear opening times for pool bar. Apartment run down, needing repairs such as towel rails need secured properly to wall, kitchen tired. Smell from drains. Washing machine flooded although this was repaired during our stay. Ideally I would’ve liked the double bed in the master bedroom along with the wardrobe and safe.

Apartment could have been cleaned to a higher standard. It needed updating decoration.

Apartment 117 fell short of our expectations and what we paid for it. When we arrived, several maintenance issues were immediately apparent: the curtain clips at the door were broken and kept falling down, there were visible holes in the wall of the main bedroom, and the air vent was hanging off. The base of the sink showed significant water damage, the kitchen skirting board was coming off, and the plug-in fan didn’t work. There were also cleanliness issues—walls beside the kitchen table had what looked like coffee or tea stains, the terrace hadn’t been cleaned, and the shower tray didn’t drain properly, causing it to overflow. What made things more frustrating was the response—or lack thereof—from the property manager, Diego. He seemed disinterested in hearing our feedback or making any effort to address the issues, which was disappointing. It felt like our stay was treated as a transaction rather than a guest experience, which stood in stark contrast to the apparent care shown in other apartments within the complex. That said, we were very grateful for the support of the complex association's president, who was helpful, attentive, and genuinely interested in our feedback. She clearly cares greatly about maintaining standards and improving the experience for future guests.

The owner didnt do anything about the air conditioning being filthy loose socket paint falling of the walls. He didn't reply to my messages. He also told me to get in touch with the cleaning staff no-one on site He then proceed to say that a member of the cleaning staff had been to our apartment which was not true

N/A