Los Reales 8B

The two single beds in the second bedroom are very narrow and probably meant for children. However we were four adults and the beds were far too small and need to be replaced with normal sized single beds. Although the apartment itself was clean, we had to buy vinegar to de- scale the inside of the kettle which was awful. Couldn’t use the washing machine as the rim was full of mould.

cleanliness - towel rail filithy, rubber in washing machine filthy , battery in air con remotes flat and corroded so air con didn't work until I replaced them. Overall property could do with a complete decoration - walls marked from over the years usage, dirty hand prints on the wall above the bedroom door, table legs loose acutely fell off when I tried to move when vacuming the floor and the hose of the vacuum continually parted from the shaft. Microwave only had 3 legs and had to be stabilised to use it. On checking the cutlery drawer we found dead insects and it was in need of a clean but when trying to put the dishwasher on to clean the cutlery because it had been sharing a drawer with dead insects, we found the dishwasher would not work. It was in need of rinse agent which we bought and it was fine after that. Bedroom door trim plate on the handle loose never been screwed on and bathroom door would not stay closed when not ilocked which meant when the washing machine was in use it was very noisy I the living room. It didn't help when we were awakened at 8.30 am with the builders on our balcony and started renovating the balcony leaving rubble everywhere. We managed to come to an arrangement with the builder that he would leave our balcony until we left as we were there for one month, however the workers constantly going past our balcony on a hoist left us no privacy and still dirt and dust around made it impossible for us to use this balcony which had encouraged us to book the apartment in the first place. Overall a disaster of a holiday with very little support from Costa Holidays who were the agent. At a cost of £3000 we were very disappointed and will never use this apartment again nor costa holidays. A very small compensation was offered and not a lot of help from Booking.com either. The accompanying photos show some of the problems we encountered. for some reason I can't see the photos in the review

There was a leak in aircon in 2nd bedroom

Nothing

Front door lock difficult to unlock.