Luxury 2 bedroom beachfront apt in Bali-Boho style

The key collection and drop off is several miles away from the property. This caused confusion and when we first arrived and the communication was not clear. When we first arrived, the key was not in the box as advised and we had to get a taxi to the office and back at a significant cost and inconvenience. We felt the office took no responsibility over this miscommunication. They blamed us for not calling them but their emails were misleading and confusing. We are unsure why there couldn’t be a key box at the apartment block. The apartment number was also hard to find and we had to call the office twice to work out which apartment was ours. In total my fiancée and baby were outside the apartment for over an hour in the heat whilst we sorted the key and the apartment number which started the holiday in a negative way. The apartment block in general was not friendly for pram or wheelchair access. The stairs were steep and there was no easy way to get down to the pool. However, this would be no issue for couples or adult guests and the access to the beach was fantastic and we really enjoyed easy the access to the sea. Also a point to note is that there is building work going on in the apartment next door. We did have to ask them to stop working as they went past 8pm some evenings. I am sure these works will be over soon as it looks to be a small renovation project but there should be some rules in place for how late they can work.

Bed was really hard and alot of dust in the apartment also the sofa was dirty when we arrived

The AC didn't work well, had a two hr. timer, which we would had to keep turning back on, even in the middle of the night.. because of this we will never stay there again. We also had to buy fans. Master shower leaks onto the bathroom floor, this needs to be fixed. Smells of mildew in the master bedroom. Some plants on balcony dead, not getting water. Locks on gate difficult, and dangerous, a punch keypad is really needed for safety reasons. Dishwasher smelled, never used it. A few live cockroaches every now and then. :-( The couch was way too soft, uncomfortable! Should had been provided with beach chairs, had to buy those too.