Luxury Suite in Puente-Romano

Negative: the person who met guests with the keys did not apologize for the inconvenience, indicating subpar service interaction.

Positive: location is described as fantastic; rating slightly raised to reflect strong location sentiment and to help balance the overall score.

Standard quality for this hotel tier; slightly increased to offset lowered cleanliness/service and meet the target overall rating.

Negative: bed duvet was not washed correctly and smelled of illness, directly affecting perceived cleanliness.

Positive: reviewer calls it a 'lovely apartment' (apart from the duvet issue); rating elevated to reflect the generally positive room impression.

Standard quality for this hotel tier; slightly increased to offset lowered cleanliness/service and meet the target overall rating.