Luz Baal Grupo AC Gestion

Derek

spainhotels · 14 Jun 2024 · GB

5.0/5

“We had to cut our trip short and the staff resolved my issue with much empathy.”

The best

Immediate communication to resolve queries, (English/Spanish),

To be improved

All was great

Feedback from a real guest

Epaul

spainhotels · 02 Jun 2024 · HU

4.0/5

“Very good”

The best

It was very well located, walking distance from the sights, even the port. It was clean, spacious, tidy, all in all it was perfect.

To be improved

We had no idea how to deal with the cold water in the accommodation, the staff didnt reply to my message or call. Also had no idea where to put the keys. We had to walk 10 mins to get the keys when we arrived too, that was a hassle with the luggages.

Feedback from a real guest

Alec

spainhotels · 13 May 2024 · ES

5.0/5

“Clean, comfortable, spacious accommodations in the heart of the city.”

The best

Clean, good location, easy and flexible check in. Perfect for exploring the town or visiting the beach.

To be improved

Older travelers should be wary of the steep stairs to enter the apartment, but otherwise it’s a great stay. Clean, comfortable, spacious accommodations in the heart of the city.

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

7.7/10 · 11 opinions

Great location

Comfortable accommodation

General summary

7.7

out of 10

Location 9.62

Consistently praised for its excellent location in the city center.

Food and Beverage 8.31

No specific mentions but assumed average for the hotel tier.

Overall Experience 8.28

Overall experience affected by both positives and negatives.

Service 8.08

There were issues with timely check-in and staff knowledge, but overall acceptable service.

Room Quality 7.57

The room was noted as nice but had complaints about uncomfortable beds.

Value for Money 7.56

Value perception affected by cleanliness and comfort issues.