Name: Madrid Airport Suites, Affiliated by Meliá
Address: Lola Flores, 16, Madrid, Spain
Rating: 7.2

lefteris2706

spainhotels · 10 Apr 2026 · ZURICH

1.0/5

“Stay away of this hotel”

The best

Disgusting hotel in disgusting area.

Feedback from a real guest

Jayne526

spainhotels · 31 Jan 2026 · ALCALA LA REAL, PROVINCE OF JAEN, ANDALUCIA

4.0/5

“Great once you're there - FORGET THE SHUTTLE!”

The best

Stayed end of January due to cancelled flight at Madrid airport. The suite was spacious & clean. The supper was a great buffet with soup, meat & salad options. The breakfast buffet was amazing! 🤩 Fruit, yogurt. Many types of bread & rolls, charcuterie, eggs, bacon, pastries... Everything you could want including unlimited hot and cold drinks. What let the place down? The rooms were COLD and there didn't appear to be any way to control the temperature. And the airport shuttle! 😱 **** Forget it! ****🫣 Get a taxi, Uber or whatever. I waited 2 hours for shuttle from the airport to the suites - each time I rang I was told it would be at the airport in half an hour... finally I took Uber (cost just under 15 euros ) & got there in 20 minutes. Leaving the suites, I was offered 7.15am or 11am....both unsuitable for a noon flight. Again I used Uber (cost just under 15 euros again) AND I could pick my journey time. Note to the Suites management: don't even mention the shuttle bus if you're not prepared to manage it properly!

Feedback from a real guest

missdailyo

spainhotels · 29 Jan 2026 · SEATTLE, WASHINGTON

1.0/5

“Hotel with prison vibes. The choice that Iberia gives you when you have a flight cancellation. no bueno! Horrible stay!”

The best

Terrible stay after a horrible long day at the airport. Our flight was cancelled and after being exhausted this is the last place I would want to stay. Shame on Iberia/British Airways for booking this hotel for people that have cancelled flights. It’s not even a standard hotel. The TV in my room didn’t work, free breakfast at 7:30am but if your flight leaves at noon the shuttle is only available at 7:30am, no later times!! Iberia pays for breakfast and dinner but I ended up just ordering pizza because I don’t know what standard the food was going to be. Why would even Melia affiliate themselves with this kind of hotel. It doesn’t makes sense.

Feedback from a real guest

Allison

spainhotels · 19 Jan 2026 · US

0.5/5

“Horrible. The worst I’ve ever experienced”

The best

Nothing!!

To be improved

Everything. The hotel was filled with hundreds of, no exaggeration of kids, with maybe a handful of adults. They were running and yelling up and down halls. Kicking doors, groups in elevators up and down with no adults to be seen. Trying to get fire extinguishers off wall. I took tons of videos. Front desk told me families are allowed…this was NOT families!! This was madness at 10 pm at night!!! No sleep. Staff just didn’t care!! This was also like a ghetto community housing complex…not a real hotel. It had residents all over as well. In a horrible area, scary being by myself. What was this!!! It should NOT be advertised as a hotel for travelers!!! Waaaaaay misrepresented and overpriced. Worst experience I’ve ever had in a hotel!

Feedback from a real guest

Gary

spainhotels · 19 Jan 2026 · ES

4.0/5

“The food was good but cold each day and dinner was the same.”

The best

The food was good but cold each day and dinner was the same.

Feedback from a real guest

William

spainhotels · 19 Jan 2026 · ES

3.5/5

“My only complaint was the horrible experience of waiting so long for check in.”

The best

The room was basic but clean and comfortable. The breakfast was very good value. The dinner I bought was also very good value.

To be improved

Checking in took over an hour and a half. Organisation of the queue in the lobby was totally disorganised. I understand that a flight had been cancelled and the queue was very long but processing was very slow. More staff should have been deployed.

Feedback from a real guest

Madrid Airport Suites, Affiliated by Meliá