The best
Food – Great variety, always fresh and plentiful (tilt toward British tastes). The paella stood out, but honestly, all the food was well-prepared and enjoyable. At this price point, simply great.
Drinks – Red and white wines, as well as local beers—even Guinness on tap at the bar near the reception! Good selection of juices and soft drinks. Some coffee machines are bean-to-cup, while others use instant coffee. Ice cream available both from machines and in freezers.
Staff – Very friendly, patient, and solution-oriented. Out of a couple dozen staff members, only one person at the bar came across as a bit overly strict—but that just highlighted how accommodating the rest of the staff were.
Pools – There are three main pools: one near reception and two centrally located within the resort. All have adjacent bars and seating areas.
Facilities – Plenty of spaces to relax with drinks or snacks. Kids are well looked after by animators, and there are several playgrounds, mini-zoo, mini-shop and vacation stuff vending machines.
Next to reception, you’ll find a laundry room, an ATM, luggage storage, and tour agency representatives.
Accommodation – Most bungalows are set on a steep slope up from the Food Court, which means a bit of a climb—great for working off those extra calories! If you prefer, you can request electric buggy transport. Some bungalows are closer to reception, making for easier walks.
Parking & Transport – Ample parking. A shuttle bus is available, but we didn’t use it—we either walked or drove.
Beach Tip – If you're looking for variety, saltwater, sandy beaches, or inflatable water attractions, head to Benidorm—specifically the eastern side of Platja de Ponent.
Extras – Aqua Natura, a 10–15-minute easy walk from Magic Natura, with reserved (orange) area for MN guests and the same complimentary food and drink options.
Bonus – Striking few mosquitoes or flies on the resort grounds.
To be improved
Not complaints, observations:
- Internet - speed ok (~3Mbps, enough for movies streaming), annoying that need to use special codes that allow access only for 4h (but ok, the reception provides free coupons with access codes). They said it's to prevent people abusing the Internet (neighbors and whatnot, but this sounds a bit strange as there are no adjacent dwellings). Whatever, we took it as a sign to stay less indoors and take advantage of the facilities. :-)
- Access cards - you will get a bracelet with a bar code (offering access to Terra Natura and Aqua Natura parks), and a contactless (RFID) chip threaded into the bracelet (to open doors, order drinks and access restaurants). Warning - the bracelet is made of fragile plastic-paper - during a 7days stay each of us had it replaced at least twice (try to save the chip, go to reception, they will give you a paper note to replace the bracelet at Aqua Natura). Using something more durable would be good to prevent such annoyance.
- Not about Magic Matura, but the related Aqua Natura (which is in the same family) - besides the great staff, good equipment and decent food/drinks, a few safety remarks for the management:
1. the slides are well monitored by lifeguards, but there are noticeable gaps between the rails at start of slides - a kid might fall through (this is very unlikely, but still - should be an easy fix - at least in the opinion of my wife);
2. Definitely need to add a few nonslip strips (one of those that feel like sandpaper) to the ramps leading to slides - every day saw several people falling. Yes, there are signs everywhere suggesting to wear non-slip socks, but many other similar resorts use these non-slip tapes (which are cheap and efficient);
3. The Kamikaze slide has some issues with the seams of the slope tube segments - we felt with our backs 2 or 3 uneven seams .
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