Magnífico Loft en Los Gigantes

We are deeply disappointed and shocked by the level of service at this place. A leaking shower flooding the entire apartment was just the tip of the iceberg. The real issue was the scandalous attitude of the hosts — a complete lack of interest and basic responsibility. Instead of feeling like guests, we were left worrying about potential floor damage, which, ironically, seemed to concern the hosts even less than it did us. My fiancée, who is six months pregnant, had to protect the floor with towels and blankets instead of being able to rest. The quality of the towels provided in the apartment was embarrassing — fortunately, we had our own, otherwise, we wouldn't even have had anything decent to dry ourselves with. We were promised that someone would come to fix the issue. No time was given, no further information. We wasted an entire day waiting nearby, in constant uncertainty. And when we finally went out for dinner, we received a rude message blaming us for not being in the apartment to let the "repairman" in. Absurd! Do the owners really expect their guests to cancel their holiday plans and stay locked inside the apartment 24/7? The complete lack of communication, lack of respect for guests, and lack of empathy made our stay one huge disappointment. Ironically, this was the most expensive accommodation we booked during our trip to Tenerife. Fortunately, the following accommodations were professional and welcoming, with hosts who actually understand what responsibility and guest care mean. We absolutely do not recommend this place. It was by far the worst rental experience we have ever had.